DEPARTMENT OF SOCIAL SERVICES (DSS), TOMPKINS COUNTY - HOME ENERGY ASSISTANCE PROGRAM (HEAP) | DEPARTMENT OF SOCIAL SERVICES (DSS), TOMPKINS COUNTY
320 West Martin Luther King Junior/state Street, Ithaca City, NY 14850
Eligibility
Meet income guidelines for current HEAP season
Hours
Mon 8:30 am - 4:30 pm
Tue 8:30 am - 4:30 pm
Wed 8:30 am - 4:30 pm
Thu 8:30 am - 4:30 pm
Fri 8:30 am - 4:30 pm
(607) 274-5262
Voice·
Other | Kim Morley, HEAP Coordinator
(607) 274-5482
Voice·
Other | Office for the Aging , 60+ or disabled
(607) 274-5693
Fax·
Fax | HEAP Fax
(607) 274-5264
Voice·
Main | Main, also screening for HEAP cooling program
Languages
AT&T Language Line Service Available
Service area
Tompkins County, New York
Heating Equipment Repair/Replacement (HERR) opened 12/11/25. Currently the HERR program is open for homeowners who are 60+ years old only.HEAP opened 12/1/2025Helps low-income households supplement high costs of home energy. Households may be eligible for; single annual benefit (regular HEAP) based on the household's method of heating emergency benefits benefits for heating repair and replacementWHERE to apply: TOMPKINS COUNTY DEPT OF SOCIAL SERVICES: Households receiving recurring Temporary Assistance or Food Stamps (SNAP) and anyone not meeting applicant requirements for County Office for the Aging. COUNTY OFFICE FOR THE AGING: Households with persons age 60 and over OR receiving SSI, Social Security Disability (SSD) or Veterans' Benefits, but not receiving recurring Temporary Assistance or SNAP (Food Stamps) benefits. Heating Equipment Repair/Replacement(HERR) open year roundHEAP Cooling funds 2026 opens 4/15/26-6/22/26 or until funds are exhausted. The Cooling program ends June 22nd or as soon as funds are depleted, whichever comes first.Air conditioning units dispersed on a first come-first served basis. Program ends in August or as soon as funds are depleted, whichever comes first.Households with these situations do not qualify for the program: have a working air-conditioner less than five years old received a HEAP funded air-conditioner in the last 5 years live in ineligible housing such as subsidized housing with heat included do not meet the medical or income guidelinesCall the DSS HEAP unit, 607-274-5264, for screening.
Last assured
01/20/2026
Providing organization
DEPARTMENT OF SOCIAL SERVICES (DSS), TOMPKINS COUNTY
Assistance to persons with emergency need for housing and/or food or are victims of domestic violence. Determines eligibility and refers those eligible to appropriate services. processes referrals from Rescue Mission to determine eligibility for staying in the shelter conducts home studies to determine eligibility for public assistance applicants under 18 living on their own administers Housing First, helping homeless families and individuals obtain housing that otherwise might be unaffordable.(see Social Services Department, T.C., Housing First/STEPH for details) one-time furniture vouchers. If furniture is destroyed by fire, flood, etc, additional voucher can be obtained if individual applies and is determined income-eligible for DSS services.Email addresses specific to caseworkers.Applicants denied benefits can request fair hearings by calling the Office of Administrative Hearings, 800-342-3334.To determine eligibility and submit an application online, go to www.mybenefits.ny.gov