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New York State 211 home page

Veterans Crisis Line

80 Pine Street, Floors 18 and 19, New York, NY 10005

Eligibility

Veterans, service members, National Guard and Reserve members, and those who support them nationwide.
(988)
Voice·

Dial 988 & Press 1

(988)
Voice·

Lifeline (English/Spanish Phone, Text, Videophone, & TTY Available)

838-255
Voice·

Text 838255

Application process

Veterans and their loved ones can dial 988 then press 1, chat online at VeteransCrisisLine.net, or text 838255. Military service members and their loved ones can chat online at MilitaryCrisisLine.net, text 838255, or dial 988 and press 1 if calling from Northcom. If calling from outside of Northcom, see https://www.veteranscrisisline.net/get-help-now/military-crisis-line/ for the correct number. Texting with U.S. short codes only work if you’re on a U.S.-based service provider with an international service plan that allows texting to U.S. short codes from outside the United States.

Fees

None.

Service area

Orleans County, NY Cattaraugus County, NY Wyoming County, NY Genesee County, NY Niagara County, NY Erie County, NY Chautauqua County, NY
free, confidential, nationwide resource, available 24/7, that connects Veterans in crisis and their loved ones with specially trained crisis responders. Veterans don't have to be enrolled in VA benefits or health care to connect with crisis support. Veterans Crisis Line responder will help veterans get through the crisis and then connect them with the services, either from a local VA medical center or elsewhere in the community. After, a local suicide prevention coordinator (SPC) will reach out the next business day. Responders can also help active-duty service members and their loved ones through the Military Crisis Line; see Intake for details. ##Veteran##

Last assured

01/06/2026

Providing organization

988 Suicide & Crisis Lifeline