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New York State 211 home page

Independence Express - WNYIL

3108 Main St, Buffalo, NY 14214

Eligibility

Individuals with any disability; drivers may not assist anyone up or down stairs. Children under 17 years old must be accompanied by an adult. Service Area: Erie, Genesee, Niagara, Orleans, & Wyoming Counties.

Hours

Monday-Sunday, 7:30am-9:30pm closed some holidays.
(716) 836-0822
Voice·

Ride Requests

(716) 836-0822
Voice·

Cancellations

(716) 836-0822
Voice·

Confirmations

(716) 836-0822
Voice·

TTY

(716) 836-0822
Voice·

Intake

Application process

For more information, call Intake at 716-836-0822 ext. 126. All requests must be made at least 1 week in advance. To confirm a pick-up, dial ext. 305; to cancel, dial ext. 304.

Fees

Fee for service is $15.00 each way plus $.50 per mile. Some transportation is free, depending upon program eligibility.

Service area

Erie County, NY Wyoming County, NY Genesee County, NY Orleans County, NY Niagara County, NY
Peer Transportation Program: Provides rides to work and work related activities for up to 3 months for people who have been diagnosed with a mental health disability and live in Erie County. Also provides bus passes when an eligible individual begins work. Family Support Services: For people who receive services through OPWDD and live with a member of their own family in Erie, Niagara, Genesee, or Orleans County. Provides up to 6 round trips per month for the family to the destination of their choice in Erie, Niagara, Genesee, Orleans, and Wyoming Counties. May also provide a bus pass to the eligible individual in Erie or Niagara Counties. Fee For Service Transportation: Transportation available on a fee for service basis. All transportation is provided on a first come, first served basis in order of priority of each program. Services for residents living in Erie, Niagara, Genesee, Orleans, and Wyoming Counties. Anyone canceling 3 times without calling will no longer receive transportation.

Last assured

07/15/2025

Providing organization

WNY Independent Living (WNYIL), Inc. Family of Agencies