CONSUMER SERVICES - NYS CONSUMER PROTECTION | NEW YORK STATE CONSUMER PROTECTION DEPARTMENT

One Commerce Plaza, Albany, NY 12210

Eligibility

Available to New York State residents.

Hours

Mon 8:30am - 4:30pm Tue 8:30am - 4:30pm Wed 8:30am - 4:30pm Thu 8:30am - 4:30pm Fri 8:30am - 4:30pm

(518) 474-8583

Voice

(800) 697-1220

Voice

Website

https://dos.ny.gov/consumer-protection

Email

[email protected]

Languages

Interpretation services available

Application process

Varies by service

Fees

Free

Service area

Tioga County, New York Otsego County, New York Delaware County, New York Chenango County, New York Broome County, New York

Operates toll-free consumer complaint phone line and website, and mitigates with businesses and consumers with complaints. Develops informational materials on current consumer issues, and conducts informational programs. Offers presentations on issues such as consumer scams, senior citizen consumer issues, identity theft, internet and financial literacy.

Last assured

10/07/2025

What's Here

Fraud Prevention Government Consumer Protection Agencies Identity Theft Prevention Consumer Education General Consumer Complaints

Providing organization

NEW YORK STATE CONSUMER PROTECTION DEPARTMENT

Serves as New York State's primary resource for information and enforcement of issues.