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Home Energy Assistance Program (HEAP) - OCDSS

14016 Route 31 West, Albion, NY 14411

Eligibility

Regular Benefit: Eligibility is based on monthly income and heat type. Emergency Benefit: Must have a shut off notice on the bill or a low fuel supply (for oil, propane, etc. heat types). Heating Equipment Repair & Replacement (HERR) Benefit: Individuals aged 60 and older who own and reside in their own home. Clean & Tune: Applicants meeting all HEAP eligibility requirements. Cooling Assistance Component: Eligibility is based on HEAP income guidelines and medical need. Service Area: Orleans County.

Hours

Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 5:00 PM
(585) 589-3163

Voice - Child Support Enforcement Unit

(585) 589-3182

Voice - Main Phone

(585) 589-7177

Voice - Welfare Fraud Hotline

(585) 589-7000

Voice - Main Phone

(585) 589-3161

Voice - Foster Parents Program

(585) 589-3174

Voice - Child and Family Services

(585) 589-3110

Voice - Welfare Fraud Hotline

(877) 454-6463

Voice - Kinship Care

Application process

Call for information or apply online at myBenefits.ny.gov during open HEAP season.

Fees

Free.

Service area

Orleans County, NY

Description

A federally funded program administered by New York State to assist low income families with their energy needs. Multiple components are available to residents while funding is available. Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted. The Regular HEAP Benefit is open. The Emergency HEAP Benefit is closed. The Heating Equipment Repair & Replacement (HERR) Benefit is open to individuals aged 60 and older who own and reside in their own home. Eligible homeowners can apply to repair or replace their furnace, boiler, or other direct heating equipment necessary to keep their home's primary heating source working. Benefit amounts are based on the actual cost incurred to repair or replace essential heating equipment: $4,000 for a repair and $8,000 for a replacement. The Clean & Tune Benefit is closed. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit. The Cooling Assistance Benefit is closed. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6. For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/

Data provided by

211 Western New York

Providing organization

Orleans County - Department of Social Services (OCDSS)