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Home Energy Assistance Program (HEAP) - OCDSS

Resource Name:Home Energy Assistance Program (HEAP) - OCDSS

address

14016 Route 31 West, Albion, NY 14411

Eligibility

Regular Benefit: Eligibility is based on monthly income and heat type. Emergency Benefit: Must have a shut off notice on the bill or a low fuel supply (for oil, propane, etc. heat types). Heating Equipment Repair & Replacement (HERR) Benefit: Orleans County residents who own and reside in their own home. Clean & Tune: Applicants meeting all HEAP eligibility requirements. Cooling Assistance Component: Eligibility is based on HEAP income guidelines and medical need. Service Area: Orleans County.

Hours

Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 5:00 PM
(585) 589-3174

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Child and Family Services

(585) 589-3161

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Foster Parents Program

(585) 589-3163

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Child Support Enforcement Unit

(585) 589-7000

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Main Phone

(585) 589-3182

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Main Phone

(877) 454-6463

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Kinship Care

(585) 589-3110

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Welfare Fraud Hotline

(585) 589-7177

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Welfare Fraud Hotline

Application process

Call for information or apply online at myBenefits.ny.gov during open HEAP season.

Fees

Free.

Service area

Orleans County, NY
A federally funded program administered by New York State to assist low income families with their energy needs. Multiple components are available to residents while funding is available. Home Energy Assistance Program (HEAP) components include Regular and Emergency benefit assistance towards heating and electricity costs, furnace repair, replacement, clean and tune, and cooling assistance. All approved benefits result in a credit on the heating or electric bill, or a delivery of fuel, equaling the benefit amount. Programs run annually until funding is exhausted. The Regular HEAP Benefit is scheduled to open November 2nd, 2026. The Emergency HEAP Benefit is closed. The Heating Equipment Repair & Replacement (HERR) Benefit is scheduled to open October 1st, 2026. The Clean & Tune Benefit is scheduled to open October 1st, 2026. Applicants must meet all HEAP eligibility criteria in order to be eligible for the Heating Equipment Clean and Tune benefit. The Cooling Assistance Benefit is closed. Applicants must meet all HEAP eligibility criteria and a household member must have a medical need in order to be eligible for the Cooling benefit. All applicants are required to provide medical documentation that their medical condition is exacerbated by extreme heat, unless there is a vulnerable member in their household. This is defined as being over the age of 60 or under the age of 6. For complete details, visit New York State's HEAP web page: https://otda.ny.gov/programs/heap/

Last assured

09/24/2026

Providing organization

Orleans County - Department of Social Services (OCDSS)