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NATIONAL GRID NATIONAL GRID CONSUMER ADVOCACY | NATIONAL GRID

1 Apollo Drive, Glens Falls, NY 12801

Eligibility
Individuals who are low and moderate income, elderly, have special needs, and/or disabled
Hours
Monday - Friday, 8 AM - 5 PM
Application process
Call National Grid customer service at 800-642-4272 for a call back from the advocate in your area
Fees
None
Service area
New York Massachusetts Rhode Island
Provides advocacy for low and moderate income, elderly, and/or disabled customers who are having difficulty paying their bill. Advocates provide access to National Grid programs and services. Advocates Anne O'Connell - Otsego, Rensselaer, Schenectady, and Schoharie counties Aurora Navarro - Jefferson, Lewis, Oswego, and St. Lawrence counties Kari Kelly -Clinton, Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga, Warren, and Washington counties Kristie Alcindor - Albany and Columbia counties Martani DeRooy - Herkimer and Oneida counties Victoria Homer -Chenango, Cortland, Madison, and Onondaga counties Greene Countyis covered by Central Hudson Gas and Electric.
Last assured
03/26/2026
Providing organization
NATIONAL GRID
Provides electric and gas services to New York State customers.