DISCOUNT TELEPHONE SERVICE - LIFELINE | NEW YORK STATE DEPARTMENT OF PUBLIC SERVICE
Empire State Plaza, Agency Building 3, Albany, NY 12223
Eligibility
Anyone who qualifies for any federal assistance program or who has an income at or below 135% of federal poverty guidelines qualifies for Lifeline Discount Telephone Service.
Hours
Mon 8:30 am - 4:00 pm
Tue 8:30 am - 4:00 pm
Wed 8:30 am - 4:00 pm
Thu 8:30 am - 4:00 pm
Fri 8:30 am - 4:00 pm
(800) 342-3377
Voice
(800) 342-3355
Voice·
Hotline | Emergency Hotline
Application process
Application available online
Fees
Free/low cost
Service area
New York
Government assistance program that helps income eligible customers save money on their phone bills and stay connected to emergency and community services, friends, and family.
Last assured
10/07/2025
Providing organization
NEW YORK STATE DEPARTMENT OF PUBLIC SERVICE
To regulate NYS gas, electric, steam and water utilities. To provide information on programs and protection for utilities consumers.