OFFICE OF CONSUMER SERVICES | OFFICE OF CONSUMER SERVICES
90 Church Street, 4th Floor, New York City, NY 10007
Eligibility
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Hours
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800-662-1220
Voice·
TDD
212-417-2378
Voice·
Main
518-474-7080
Voice·
Main
(212) 417-2378
Voice·
Main
(212) 417-3169
Fax·
Fax
212-417-3169
Fax·
Fax
(800) 662-1220
Voice·
TDD
Website
http://www.dps.ny.govApplication process
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Fees
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Service area
NY
Provides direct and timely assistance to consumers in resolving individual disputes with utilities. Provides an informal hearing process and appeals process for consumers or businesses who are not satisfied with initial complaint responses. Consumers may file utility complaints by phone or online.
Last assured
01/04/2019
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION
Ensures safe, secure and reliable access to electric, gas, steam, telecommunications and water services for New York State residents and business consumers, at just and reasonable rates. Residents of Nassau and Suffolk Counties may contact this office for assistance.