CONSUMER ASSISTANCE AND PROTECTION | NEW YORK STATE DEPARTMENT OF HEALTH

1565 Jefferson Road, Suite 120, Rochester, NY 14623

Eligibility

None.

Hours

M-F 8:30AM-4:45PM.

(800) 804-5447

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Intake | Hospital Patient Care Complaints

(888) 201-4563

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Intake | Nursing Home Complaints

(800) 682-6056

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Intake | Laboratory Complaints

(800) 628-5972

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Intake | Home Care and Hospice Complaints

(866) 893-6772

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Intake | Adult Care and Assisted Living Complaints

(585) 423-8100

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Websitehttps://www.health.ny.gov/health_care/consumer_information/

Application process

Call for information. Visit website for full list of phone numbers.

Fees

No fee for services.

Service area

Yates County, New York Ontario County, New York Chemung County, New York Wayne County, New York Seneca County, New York Monroe County, New York Schuyler County, New York Livingston County, New York Steuben County, New York

Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Last assured

10/16/2023

What's Here

Hospital Complaints Nursing Facility Complaints Insurance Complaints Home Health Care Complaints

Providing organization

NEW YORK STATE DEPARTMENT OF HEALTH

New York State Department of Health oversees sites and programs devoted to diagnoses, treatment and research for public health problems. Reviews quality of health related programs including nursing homes. Response to health threats. Facilitates professional medical discipline.