Description

* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

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