NEW YORK STATE PUBLIC SERVICE COMMISSION | NEW YORK STATE PUBLIC SERVICE COMMISSION
3 Empire State Plaza, Albany, NY 12223
Eligibility
Individuals in need of assistance regarding their utility billing and rates
Hours
Shut-off hotline: Monday - Friday, 8:30 AM - 4:45 PM
(800) 342-3355
Voice
(518) 474-7080
Voice
(888) 697-7728
Voice
(800) 662-1220
Voice
(800) 342-3377
Voice
(800) 335-2120
Voice
Website
https://www.dps.ny.govLanguages
Chinese, Haitian Creole, Italian, Korean, Russian, Spanish
Application process
Call for information and services
Fees
None
Service area
New York
Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.
Last assured
03/16/2023
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION
Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.