Utility Disconnection Hotline - Neighborhood Legal Services
Provides free information, referrals, advice, and representation to persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. If denied, applicants should get their denial in writing, then call the Utility Disconnection Hotline for possible representation. The applicant has 60 days from the date of the denial to request a Fair Hearing.
Categories
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211 Western New York
Physical Address
237 Main St, Ste 400 (4th floor), Buffalo, NY 14203
Hours
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 5:00 PM
Fax
(716) 847-0227
Fax
Website
www.nls.org/
Application process
If denied HEAP or Emergency Utility Assistance by ECDSS, get the denial in writing, then call 716-847-0650 (Erie County) or 716.201.0046 (Niagara County) immediately and ask for the Utility Disconnection Hotline or state that you have a utility problem. You will be prompted to leave a message and a staff member will call you back.
Fee
None.
Eligibility
Persons who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. Certain income and asset guidelines apply; call for guidelines. Service Area: Erie and Niagara County.
Service area
Niagara County, NY
Erie County, NY
Agency info
Neighborhood Legal Services (NLS), Inc.