Utility Disconnection Hotline - Neighborhood Legal Services
237 Main St, Ste 400 (4th floor), Buffalo, NY 14203
Eligibility
People who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. Certain income and asset guidelines apply; call for guidelines.
Service Area: Erie & Niagara Counties.
Hours
Monday-Friday, 9am-4:30pm.
Closed December 25th - January 1st and all major holidays.
(716) 847-0650
Voice·
Main Phone - Erie County
(716) 201-0046
Voice·
Main Phone - Niagara County
(716) 847-0227
Fax·
Fax
Website
https://www.nls.org/Application process
If denied HEAP or Emergency Utility Assistance by ECDSS, get the denial in writing, call 716-847-0650 (Erie County) or 716-201-0046 (Niagara County) immediately, and ask for the Utility Disconnection Hotline. You will be prompted to leave a message and a staff member will call you back.
Fees
None.
Service area
Erie County, NY
Niagara County, NY
Provides free information, referrals, advice, and representation to people who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. If denied, applicants should get their denial in writing then call the Utility Disconnection Hotline for possible representation. The applicant has 60 days from the date of denial to request a Fair Hearing.
Last assured
05/21/2026
Providing organization
Neighborhood Legal Services (NLS), Inc.