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HOME ENERGY ASSISTANCE PROGRAM/HEAP | MONROE COUNTY DEPARTMENT OF HUMAN SERVICES

111 Westfall Road, Rochester, NY 14620

Low-income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP.
M-F 9:00AM-3:00PM.
(585) 753-6477

Voice - Intake | Not receiving Temporary Assistance or SNAP

(585) 238-8620

Voice - Intake | Receving Non-Temporary Assistance SNAP/Team 41

(585) 753-6878

Voice - Main | Westfall and Saint Paul St.

(585) 753-2750

Voice - Intake | Receiving Temporary Assistance

https://www.monroecounty.gov/hs-assistance
[email protected]

Regular HEAP benefits: Apply by paper application or online during HEAP Season.If HEAP Season is closed:-Non-Temporary Assistance SNAP recipient households may call 753-2740 for heat/utility emergencies.-Temporary Assistance households, call 753-2750 for heat/utility emergencies.HEAP Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.

None.

Monroe County, New York

Description

* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened November 1, 2023 (Closing Date: April 12, 2024). Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency Opened January 2, 2024. Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications. Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications. Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. Opened April 15, 2024. Closing date: July 22, 2024.

Data provided by

211 Life Line Finger Lakes

Providing organization

MONROE COUNTY DEPARTMENT OF HUMAN SERVICES

Monroe County Department of Human Services provides income support services, medical assistance and comprehensive services to populations in need.