Division of Consumer Protection - Erie County Department of Public Advocacy
95 Franklin Street, Suite 624, Buffalo, NY 14202
Eligibility
Open to all.
Service Area: Erie County residents.
Hours
Monday-Friday, 8:30am - 4:30pm.
Application process
Consumers with general questions or concerns should call or email. Complaints can be filed online at Erie.gov/CPcomplaint
Fees
Free
Service area
Erie County, NY
Ensures that Erie County's residents have access to education, information, and resources regarding consumer protection. The office will investigate and mediate consumer complaints through voluntary mediation and educate Erie County consumers on the policies, best practices and their rights and responsibilities as consumers.
Last assured
10/13/2025
Providing organization
Erie County Department of Public Advocacy