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UTILITY PROTECTION HOTLINE - NYS DEPARTMENT OF PUBLIC SERVICE | NEW YORK STATE DEPARTMENT OF PUBLIC SERVICE

Telephone Support Only, NY 00000-0000

Eligibility
Residents of New York State
Hours
Mon 7:30 am - 7:30 pm Tue 7:30 am - 7:30 pm Wed 7:30 am - 7:30 pm Thu 7:30 am - 7:30 pm Fri 7:30 am - 7:30 pm
(800) 342-3355
Voice·

Hotline | Gas and Electric Shutoff Hotline

Application process
You must contact energy company first. If no help, ask staff for assistance to arrange deferred payment agreement ensuring that company complies with Home Energy Fair Practices Act.
Fees
Free
Service area
New York
Regulates electric, gas, steam, telecommunications/cable, and private water utilities in New York.
Last assured
10/07/2025
Providing organization
NEW YORK STATE DEPARTMENT OF PUBLIC SERVICE
To regulate NYS gas, electric, steam and water utilities. To provide information on programs and protection for utilities consumers.