UTILITY INTERVENTION - NYS CONSUMER PROTECTION | NEW YORK STATE CONSUMER PROTECTION DEPARTMENT

One Commerce Plaza, Albany, NY 12210

Eligibility

Available to New York State residents.

Hours

Mon 8:30 am - 4:00 pm Tue 8:30 am - 4:00 pm Wed 8:30 am - 4:00 pm Thu 8:30 am - 4:00 pm Fri 8:30 am - 4:00 pm

(800) 342-3355

Voice·

Hotline | Electric and Gas Shutoffs - Mon-Fri 7:30am-7:30pm

(518) 472-8502

Fax

(800) 342-3377

Voice

Website

https://dos.ny.gov/utility-intervention-unit-1

Languages

English, Spanish

Fees

Free

Service area

Broome County, New York Otsego County, New York Delaware County, New York Chenango County, New York Tioga County, New York

Advocates on behalf of consumers on energy and telecommunications issues. Works to ensure that consumers have affordable, high quality and reliable utility services.

Last assured

10/07/2025

Providing organization

NEW YORK STATE CONSUMER PROTECTION DEPARTMENT

Serves as New York State's primary resource for information and enforcement of issues.