NEW YORK STATE, PUBLIC SERVICE COMMISSION | NEW YORK STATE PUBLIC SERVICE COMMISSION
Resource Name:NEW YORK STATE, PUBLIC SERVICE COMMISSION | NEW YORK STATE PUBLIC SERVICE COMMISSION
address
3 Empire State Plaza, Albany, NY 12223
Eligibility
Customers of regulated utilities
Hours
Mon 8:30am - 4:00pm
Tue 8:30am - 4:00pm
Wed 8:30am - 4:00pm
Thu 8:30am - 4:00pm
Fri 8:30am - 4:00pm
(800) 662-1220
Voice
(800) 342-3355
Voice
·Toll-Free | Gas or electric shutoff emergency hotline
(800) 342-3377
Voice
Website
https://www.dps.ny.gov/Languages
Language interpretting services available
Fees
0
Service area
United States
Toll-free number for customers to file complaints or ask questions about regulated utility service in New York. Assistance is available in many languages.The Public Service Commission takes complaints about electric, natural gas, steam, telephone, cable television, and water service, including application, termination, billing, and safety issues.
Last assured
06/17/2026
What's Here
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION
Toll-free number for customers to file complaints or ask questions about regulated utility service in New York. Assistance is available in many languages. The Public Service Commission takes complaints about electric, natural gas, steam, telephone, cable television, and water service, including application, termination, billing, and safety issues.