NEW YORK STATE THRUWAY AUTHORITY | NEW YORK STATE THRUWAY AUTHORITY
200 Southern Boulevard, Albany, NY 12201
Eligibility
Individuals traveling the Interstate 90 including Interstate 87, Interstate 95, Interstate 287
Hours
Administrative hours: Monday - Friday, 9 AM - 5 PM
Thruway operational 24 Hours / 7 Days
E-ZPass Customer Service: Monday - Friday, 7 AM - 7 PM
Saturday, 8 AM - 12 Noon
(518) 436-2700
Voice·
Admin | Administrative Offices
(844) 826-8400
Voice
(800) 847-8929
Voice·
Other | 800-THRUWAY
(800) 333-8655
Voice·
Other | For Passenger Vehicles
711
Voice
(800) 842-2233
Voice·
Toll-Free | Thruway Emergencies (accidents, disabled vehicles, police emergencies)
(800) 768-4653
Voice·
Other | 800-POTHOLE
Languages
Arabic, Bengali, Chinese, French, Haitian Creole, Italian, Korean, Polish, Russian, Spanish, Urdu, Yiddish
Application process
Call for information and services
Fees
Varies; call for information
Service area
New York
Operates and maintains a user-fee support road system.
Last assured
05/22/2025
Providing organization
NEW YORK STATE THRUWAY AUTHORITY
Operates and maintains a user-fee support road system.