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HELP CENTER AND COMPLAINT DEPARTMENT | NEW YORK STATE PUBLIC SERVICE COMMISSION

Empire State Plaza, Albany, NY 12223

New York State residents
Mon-Fri, 8:30 am-4:00 pm
(800) 335-2120

Voice - NYS Public Service Commission Opinion Line

(518) 474-7080

Voice - Main

(800) 662-1220

Voice - TDD

(800) 342-3355

Voice - Gas and Electric Service Shut Off Hotline

(800) 342-3377

Voice - Other - Billing Complaints (Helpline): 800-342-3377, Energy Service Company (ESCO) Complaints : 888-697-7728, Comments on Commission Cases/Initiatives/Proceedings (Opinion Line): 800-335-2120

https://dps.ny.gov/

Call for Information

None/Not Applicable

NY

Description

Provides assistance for any utility customer to file a complaint with or ask a question of the Commission relating to their electric, gas, steam, telephone or water service when the customer has not obtained a satisfactory resolution of a dispute or problem with the utility company. Complaints may involve bills for utility service, deposit requests, negotiations for deferred payment agreements, service problems, or other utility-related issues.

Data provided by

211 Hudsson Valley / ADK

Providing organization

NEW YORK STATE PUBLIC SERVICE COMMISSION

Offers assistance with complaints about any cable, telephone, gas, electric or water when difficulty cannot be resolved with the company itself.