HELP CENTER AND COMPLAINT DEPARTMENT | NEW YORK STATE PUBLIC SERVICE COMMISSION
Empire State Plaza, Albany, NY 12223
Eligibility
Hours
Voice - Toll Free - (Gas/Electric Shut Off Hotline)
Fax - Fax
Voice - TDD
Voice - TDD
Voice - NYS Public Service Commission Opinion Line
Voice - Main
Voice - Other - Billing Complaints (Helpline): 800-342-3377, Energy Service Company (ESCO) Complaints : 888-697-7728, Comments on Commission Cases/Initiatives/Proceedings (Opinion Line): 800-335-2120
Voice - Gas and Electric Service Shut Off Hotline
Application process
Call for Information
Fees
None/Not Applicable
Service area
NY
Description
Provides assistance for any utility customer to file a complaint with or ask a question of the Commission relating to their electric, gas, steam, telephone or water service when the customer has not obtained a satisfactory resolution of a dispute or problem with the utility company. Complaints may involve bills for utility service, deposit requests, negotiations for deferred payment agreements, service problems, or other utility-related issues.
Data provided by
211 Hudsson Valley / ADK
What's Here
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION
Offers assistance with complaints about any cable, telephone, gas, electric or water when difficulty cannot be resolved with the company itself.