New York State Emergency Disconnect Hotline | New York State Public Service Commission (PSC)
Empire State Plaza, Albany, NY 12223
Eligibility
New York State.
Hours
Mon-Fri 7am-7pm.
(800) 342-3355
Voice·
Shutoff Hotline
518-474-0421
Voice·
Fax
800-662-1220
Voice·
TDD/TTY
518-474-7080
Voice·
Public Affairs Office
800-342-3377
Voice·
Helpline
(518) 474-7080
Voice·
Public Affairs Office
(518) 474-0421
Voice·
Fax
(800) 342-3377
Voice·
Helpline
(800) 662-1220
Voice·
TDD/TTY
Website
https://www.dps.ny.govFees
No fee.
Service area
NY
Provides mediation assistance to help individuals work with utility companies to avoid shut-offs. This program offers no monetary assistance.
Last assured
04/08/2026
Providing organization
New York State Public Service Commission (PSC)