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Emergency Assistance - ECDSS

158 Pearl St, 1st Floor, Buffalo, NY 14202

Eligibility
Residents of Erie County.
Hours
Monday 8:00 AM - 4:00 PM Tuesday 8:00 AM - 4:00 PM Wednesday 8:00 AM - 4:00 PM Thursday 8:00 AM - 4:00 PM Friday 8:00 AM - 4:00 PM
(716) 858-8000
Voice·

Main Phone

(716) 858-6265
Voice·

Client Info Line

Application process
Applications for Emergency Assistance may be:
  • Faxed to 716-858-2628
  • Mailed to Erie County Department of Social Services, Unit FA6/75000, P.O. Box 120, Buffalo NY 14201-0120
OR
  • Dropped off at the Rath Building, 158 Pearl Street, 1st Floor, Buffalo, NY 14202
Must provide a reliable phone number on the application. DSS will attempt to contact each client the same day for an interview.
Fees
Free.
Service area
Erie County, NY
Assists eligible individuals in a crisis by issuing one-time, non-recurring payments to meet emergency situations. The unit may assist with security agreements to landlords, extermination fees, moving or storage expenses, and utility arrears payments to avoid shut-offs or to restore service. Financial assistance is made in the form of a loan for utility shut-off, evictions, moving/storage expenses, property repair, rental assistance, mortgage assistance, and foreclosure. A security agreement is provided to landlords instead of a security deposit. Emergency and immediate needs assisted include:
  • Shelter Arrears
  • Utility Arrears
  • Security Agreements
  • Moving Assistance / Storage Assistance
  • Water Arrears (only for clients who are in danger of having their water shut off)
  • Stoves/Fridges/Household Establishments of Furniture (for Households not receiving Temporary Assistance)
  • Essential Property Repair for Homeowners (pending a health evaluation/inspection to confirm that the issue in need of repair poses a hazard to the residents' health)
  • Extermination
  • Grants of Assistance for Guide Dogs
  • Enhanced Shelter Allowance Determination for Temporary Assistance Recipients
  • SSI Check Replacement
Last assured
07/22/2025
Providing organization
Erie County - Department of Social Services (ECDSS)