Skip to content
New York State 211 home page

HOME ENERGY ASSISTANCE PROGRAM/HEAP | CAYUGA COUNTY DEPARTMENT OF SOCIAL SERVICES

160 Genesee Street, Auburn, NY 13021

Eligibility
Low income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition made worse by heat.
Hours
M-F 8:00AM-5:00PM.
Application process
Regular benefits: Call, visit website, or mail in application. SNAP recipient households: Call worker for assistance. Temporary assistance households: Call worker assigned to household. All other households: Call appointment line. Call for information. Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.
Fees
No fee for services.
Service area
Cayuga County, New York
  • Processes applications for financial assistance for low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Open November 1, 2023. Emergency benefit: assists low-income individuals who are facing a heat or heat-related energy emergency. Emergency benefit applications: Open January 2, 2024. Heating equipment repair or replacement: assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications: Open all year round. Heating Equipment Tune-Up: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Tune-Up Component Applications: Open all year round. Cooling Assistance: provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat. Cooling Assistance Applications: Open April 15, 2024.
Last assured
08/30/2024
Providing organization
CAYUGA COUNTY DEPARTMENT OF SOCIAL SERVICES
Cayuga County Department of Social Services administers social programs and services for individuals and families in Cayuga County.