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Genesee Glow Family Support - Hillside Family of Agencies

50 Batavia City Center, Batavia, NY 14020

Eligibility
Any parent/caregiver with a child up to 21 years old who is experiencing social, emotional, developmental, medical, substance use, and/or behavioral challenges in their home, school, placement, and/or community. For Individual Mentoring & Skill Development, the child must have non-Medicaid insurance; these families can be served in Child & Family Treatment & Support Services. Call or email with questions. Service Area: Genesee County.
Hours
24 hours a day, 7 days a week.
(585) 256-7500
Voice·

Hillside Family of Agencies

(716) 220-6906
Voice·

Program Manager

(888) 514-4455
Voice·

Toll-Free

Application process
Call for more information or email [email protected].
Fees
Free.
Service area
Genesee County, NY
A family-driven service in which caregivers partner with a Family Peer Advocate who has lived experience helping parents navigate systems more effectively, learn from the experiences of other families, decrease isolation, and gain hope, ideas, and information. Families can enroll in one or all of the following service components to best meet their needs:
  • Individual Mentoring & Skills Development: Can be delivered in the home, community and/or office. A Family Peer Advocate provides mentoring, skills development, support, and information on community resources and linkage to other services.
  • Family Advocacy: This service is short term and provides instruction, support, and advocacy in areas such as School and Committee of Special Education (CSE), court (preparedness and support), and systems navigation (working with providers in various systems of care).
  • Parent Education & Empowerment Groups: Trainings and support groups that provide information on community resources, parent connections, and skills development. Offers opportunities for parents/caregivers to connect and build natural community supports with other parents/caregivers facing similar challenges.
Last assured
10/17/2025
Providing organization
Hillside Family of Agencies