HOME ENERGY ASSISTANCE PROGRAM/HEAP | ONTARIO COUNTY DEPARTMENT OF SOCIAL SERVICES

3010 County Complex Drive, Canandaigua, NY 14424

Eligibility

Must be a resident of area served. Eligibility is based on family size and annual income. For cooling assistance, must qualify for HEAP and have at least one family member with a medical condition made worse by heat.

Hours

M-F 8:30AM-5:00PM.

(585) 396-4980

Fax

(585) 396-4060

Voice

(877) 814-6907

Voice

Languages

American Sign Language, Spanish

Application process

Non-public assistance clients: call DSS reception. Public assistance clients: call worker at DSS. Seen by appointment only.

Fees

No fee for services.

Service area

Ontario County, New York

Description

* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: Assists low-income individuals with the cost of heating their homes. Emergency benefit: Assists low-income individuals facing a heat or heat-related energy emergency. Heating equipment repair or replacement: Assists low-income homeowners repair/replace their furnaces. Heating Equipment Tune-Up: Provides equipment inspections and cleanings before the start of the heating season. Cooling Assistance: Provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat.

Data provided by

211 Life Line Finger Lakes

What's Here

Carbon Monoxide Detectors Gas Service Payment Assistance Appliances Electric Service Payment Assistance Chimney Sweeping Furnace Maintenance/Repair Extreme Heat Cooling Programs Heating Fuel Payment Assistance

Providing organization

ONTARIO COUNTY DEPARTMENT OF SOCIAL SERVICES

Ontario County Department of Social Services provides comprehensive social services programs.