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DEPARTMENT OF PUBLIC SERVICE | NEW YORK STATE PUBLIC SERVICE COMMISSION - DEPARTMENT OF PUBLIC SERVICE

3 Empire State Plaza, Albany, NY 12223

Eligibility
None.
Hours
Gas and electric shut off, emergencies Hotline: M-F 7:30AM-7:30PM. Non-emergency for all services Complaint Line: M-F 8:30AM-4:00PM. General inquiries and help re: cable, gas, electric, water Complaint Line: M-F 8:30AM-4:00PM.
(800) 342-3355
Voice·

Toll-Free | Shut off/terminated

(800) 342-3377
Voice·

Toll-Free | services; billing issues

Application process
Call for information. When calling, have the utility bill, and letters, paper, and pencil ready. Caller will be told that before the Department can assist, attempts must have been made to resolve the problem directly with the utility.
Fees
No fee for services.
Service area
New York
  • Regulates the state's electric, gas, steam, telephone, water utilities, and oversees the cable industry. Investigates complaints regarding utilities including the disconnection of services. Sets rates and tries to ensure that safe and adequate service is provided. Jurisdiction over the citing of major gas and electric transmission facilities. Responsible for the safety of natural gas and liquid petroleum pipelines.Recourse to help deal with gas or electric service cut offs or problems with cable, water or telephone service.
Last assured
01/03/2025
Providing organization
NEW YORK STATE PUBLIC SERVICE COMMISSION - DEPARTMENT OF PUBLIC SERVICE
New York State Public Service Commission; Department of Public Service regulates the state's electric, gas, steam, telephone, cable and water utilities.