EBT SERVICES | NEW YORK STATE OFFICE OF TEMPORARY AND DISABILITY ASSISTANCE (OTDA)
40 North Pearl Street, Albany, NY 12207
Eligibility
You must qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance)
Hours
24/7
(518) 473-1090
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Main
(800) 522-5511
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Disability Determinations
833-452-0096
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P-EBT Helpline
(800) 342-3009
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Toll Free
888-328-6399
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Customer Service
518-473-1090
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Main
Websitehttps://www.otda.ny.gov/
Languages
Spanish, Italian, Russian, Korean, Arabic, Haitian
Application process
You must apply for SNAP or temporary cash assistance
Fees
Not Applicable
Service area
NY
Provides information to cardholders in regards to their SNAP (food stamps) or cash accounts. Assists cardholders file a claim if they suspect a transaction error occurred. Provides information on how to report a damaged, lost, or stolen cards. Assists cardholders to change their pin and reset their EBT account website account ID password.
Last assured
04/03/2024
What's Here
Providing organization
NEW YORK STATE OFFICE OF TEMPORARY AND DISABILITY ASSISTANCE (OTDA)
The Office of Temporary and Disability Assistance (OTDA) is responsible for supervising programs, with local departments of social services, that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.