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Provides free clothing and small household items (such as towel, sheets, curtains, dishes, silverware, toys and children's books) to those in need free of charge (no voucher required.) Donation of good, clean clothing and small household goods are appreciated and accepted during operating hours or by special appointment.

Thrift shop provides low cost apparel, bedding, linens, books, toys, games, kitchenware, small kitchen appliances, etc.Donations accepted. Does not accept upholstered furniture, mattress, television and computers.

Volunteers help the elderly, handicap and low income families with major home repairs such as roof repair, heating, hot water heaters and ramp construction.Homeowners OnlyAll Taxes and mortgage payments must be up to date

* Provides an emergency food cupboard. Baby food, diapers or formula available occasionally Care Closet: hygiene products and cleaning products

Social Services promotes self-sufficiency by providing financial and social services to eligible County residents.Able-Bodied Adults Without Dependents (ABAWDs) are SNAP recipients aged 18-64 who are able to work and don't have a dependent child in their household. They can only receive SNAP benefits for a limited time (3 months in a 36-month period) unless they meet certain work requirements or have an exemption. These work requirements generally involve working or participating in a work program for at least 20 hours per week (80 hours per month). There have been a lot of "skimming" problems with EBT cards - it is recommended that people lock their cards if they are not using them and unlock when they go to use them.Below is the link to the EBT Skimming Scam - there is a way to lock EBT cards and this link lets clients know how to do it.EBT Scam Alert | OTDA

Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Seniors ages 60 and older can contact HEAP through the Office for the Aging at 518-884-4111 to request a mail-in application.

Provides good, useable clothing and bedding at very reasonable cost to families.

Works with income-eligible households (homeowners, renters, and landlords) to improve the energy efficiency of the home (single family units, manufactured housing, and 1-4 building rental units). Considers weatherization efforts including insulation and air sealing; home heating sources, hot water tanks, carbon monoxide or smoke detectors, solar options and more, to ensure the health and safety of homes. Grants offered through New York State Energy Research and Development Authority (NYSERDA) for income-eligible households, referrals and assessment also available.

Offers baby clothing, baby furniture, baby food and diapers, and maternity clothing. Items can be delivered with no contact. Availability depends on the donations that have been received.

Offers baby clothing, baby furniture, baby food and diapers, and maternity clothing. Items can be delivered with no contact. Availability depends on the donations that have been received.

Online resource with listings for jobs, housing, household goods, cars, clothing, rides, services, events and forums for the Ithaca/Cortland area, plus 450 other cities worldwide.

* Offers home energy conservation services to reduce household energy consumption. Testing, cleaning of furnace/heating systems Indoor air quality testing and ventilation upgrades as necessary Heating and/or hot water tank repairs or replacements as approved by Housing and Community Renewal Installing perimeter, attic and/or wall insulation, possible window and door repair or replacement Weather-stripping, caulking and/or repair of cracked glass and sash, sill and thresholds of doors and windows Possible refrigerator replacement Energy efficient air conditioners for those who can prove a medical need

Pregnancy support center offering peer counseling, free pregnancy tests, information, abstinence education, and referrals for social services/housing. Donated items available including clothing, diapers, food, and furniture.

Prevent infant sleep-related deaths with information for parents and caregivers on the importance of practicing safe sleep and by providing portable cribs to families in need.

Provides a package of food, including emergency food supplies for low income individuals or families. Also offers clothing and other household items if needed.

Provides basic services including home visits, furniture, clothing, food and occasionally financial support.

Provides basic services including home visits, furniture, clothing, food and occasionally financial support.

* Provides basic household items to those in need, items include: Furniture Kitchenware (pots, pans, dishes) Lamps Other household items - NO appliances are provided* Provides medical supplies when available, such as: Canes Wheelchairs Shower rails

Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:

Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened November 1, 2023 (Closing Date: April 12, 2024). Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency Opened January 2, 2024. Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications. Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications. Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. Opened April 15, 2024. Closing date: July 22, 2024.

Serves clients who are in need of food/clothing or household items. Clients are allowed to utilize food once a month and clothing twice a month. Monthly food and dairy distributions April-November and mobile pantry to help clients that can't get to their local pantries.

* Works with local schools, non-profit groups, and community service organizations to provide support and assistance to people who need help. Usually donated goods collected from Goodwill stores.