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160 Genesee Street, Auburn, NY 13021
- Processes applications for financial assistance for low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Open November 1, 2023. Emergency benefit: assists low-income individuals who are facing a heat or heat-related energy emergency. Emergency benefit applications: Open January 2, 2024. Heating equipment repair or replacement: assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications: Open all year round. Heating Equipment Tune-Up: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Tune-Up Component Applications: Open all year round. Cooling Assistance: provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat. Cooling Assistance Applications: Open April 15, 2024.
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211 Life Line Finger Lakes
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15 Rock Island Street, Gouverneur, NY 13642
Provides a food pantry and assists with food and other emergencies such as utilities, fuel, and shelter. Also works with families in the area of family development, including budgeting as well as job skills and job search assistance.
This pantry is in partnership with the Food Bank of CNY and can found using Food Finder.
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211 Central New York
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1139 Upper Front St, Nimmonsburg Sq, Binghamton, NY 13905
Resells used donated clothing and small household goods. Proceeds used to support Rescue Mission's Whitney Place in Binghamton.Will take Textile Scraps if they are bagged and tagged.
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211 Susquehanna UW Vestal
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7856 State Route 9w, Catskill, NY 12414
Assists individuals and families by providing enough food for 3 days. Offers vouchers for furniture, clothing and housewares. Coordinates a mobile food pantry to deliver to those with no transportation, quarantined, etc.
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211 North East New York
864 State Route 68, Canton, NY 13617
Provides a food pantry and assists with food and other emergencies such as utilities, fuel, and shelter. Also works with families in the area of family development, including budgeting as well as job skills and job search assistance.
This food pantry is in partnership with the Food Bank of CNY and can be found using Food Finder.
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211 Central New York
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118 N. Tioga St., Suite 304, Ithaca, NY 14850
Housing navigation assistance for Tompkins County residents. Assistance with the following:Eviction preventionThe process of accessing rental, legal, financial, and other resourcesEviction court attendance and tenant supportNavigating tenant and landlord issuesOutreach to affordable housing developments and other community locations
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211 Tompkins Cortland
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118 North Tioga Street, Suite 304, Ithaca City, NY 14850
Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:
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211 Tompkins Cortland
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130 Wood Avenue, Syracuse, NY 13205
Provide household and other basic need items to families who are in need.
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211 Central New York
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1 Dipronio Drive, Waterloo, NY 13165
- Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components. Regular benefit: assists low income individuals with the cost of heating their home. Regular HEAP applications: Open November. Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency. Open January. Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace. Heating Equipment Repair or Replacement applications: Open November. Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season. Heating Equipment Tune-Up Component Applications: Open November. Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May.
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211 Life Line Finger Lakes
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111 Westfall Road, Rochester, NY 14620
- Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened November 1, 2023 (Closing Date: April 12, 2024). Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency Opened January 2, 2024. Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications. Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications. Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. Opened April 15, 2024. Closing date: July 22, 2024.
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211 Life Line Finger Lakes
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138 N Court Street, Wampsville, NY 13163
*Provides education to community agencies and the public to reduce the risk of infant death:
- Home visits to families to educate on safe sleep environment.
- Shaken baby reduction methods.
- Provides pack and play for infant up to one year old who does not have a safe sleep space.
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211 Mid New York
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5 Municipal Plaza, NY 12065
CAPTAIN's Family Assistance program offers advocacy and assistance in accessing emergency funds for basic needs to families in all of Saratoga County.
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211 North East New York
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287 Genesee Street, Utica, NY 13502
Provides assistance to low-income families and individuals with emergency needs, such as, personal items, household items, food, and clothing. Donation based program.
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211 Mid New York
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88 Main St, Binghamton, NY 13905
Connects families with the resources available in our region, training for a new career, healthy food options, and emergency assistance.To sign up for Holiday Toys call 607-723-7303 x 104 on Monday, December 15, 2025
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211 Susquehanna UW Vestal
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Human Services Coaltion, 118 North Tioga St Suite #304, Ithaca City, NY 14850
Assist Tompkins county residents coming out of homelessness, up to $500 to cover expenses to furnish client's apartment and related needs. Household good purchases have a minimum of $100Expenses covered include: - Utility, Phone, or Internet Bill Assistance- Home-related appliances and repairs- Supplemental goods and services such as kitchen utensils, linens, toiletries,and other necessities for successful housing Basic Household Items- Appliances (microwave, blender, toaster, teapot, coffee maker, vacuum cleaner)-Kitchenware (plates, pots, pans, utensils, mugs, cups, glasses, measuring cups, cutting board, mixing bowls)- Linens (towels, sheets, blankets, comforter, pillows)- Bathroom items (shower curtains, shelving, supply holders, bathmat, plunger)- Cleaning Supplies (Cleaning spray, bleach, laundry detergent, floor cleaner, broom, mop, paper towels, sponges, trash bags)- Wifi routerBasic Needs Items Laundry Cards, Pantry Stock,Trash fees, Bus passes/taxi voucher Small repairs or fees Key fob replacement/Lock-out fee, Laundry cardApplication for assistance, click HERE *must be completed by HSC staff person, phone or in person
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211 Tompkins Cortland
111 Westfall Road, Rochester, NY 14620
- Provides free smoke detectors,carbon monoxide alarms, batteries, fire extinguishers, cleaning supplies, Healthy Home DVD and literature. A brief survey will be completed during the home or apartment visit.
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211 Life Line Finger Lakes
1 Murray Hill Drive, Mt Morris, NY 14510
- Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: Assists low-income individuals with the cost of heating their homes. Usually opens in November. Emergency benefit: Assists low-income individuals facing a heat or heat-related energy emergency. Heating equipment repair or replacement: Assists low-income homeowners repair/replace their furnaces. Heating Equipment Tune-Up: Provides equipment inspections and cleanings before the start of the heating season. Cooling Assistance: Provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat.
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211 Life Line Finger Lakes
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25 Fern Lane, NY 12065
CAPTAIN's Family Assistance program offers advocacy and assistance in accessing emergency funds for basic needs to families in all of Saratoga County.
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211 North East New York
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324 West Buffalo Street, Ithaca City, NY 14850
Update July 2024- The Samaritan Center has a NOEP coordinator that assists with SNAP eligibility and application.Referrals and assistance to low-income residents with urgent needs at its Ithaca offices and food pantries in Danby, Groton and Caroline.Free clothing, personal care products, linens, towels sheets and diapersAccepts gently used donations of bedding (sheets, blankets,etc.), towels and clean clothing for men, women and children, including shoes.Once-a-year emergency financial help when resources are available:Security deposits eligibility requirements:-Tompkins County resident moving within Tompkins County-Ineligible for Department of Social Services security deposit voucher-Family has not received security deposit funds in the past 5 years-Income must be less than 60% AMI guidelines-Assistance must be within the FMR guidelines for the unit size and household size-Application and approval process take about 2 weeks-Applicant can not reside in unit before approved inspection or application approvalUtilities- Must have shut-off notice and denial from DSS during HEAP (they are flexible w/ requiring DSS denial letters).Can do minimal fills for propane.Back rent - when funding is available (similar eligibility guidelines as security deposits program)Prescription medications (controlled substances not eligible)Transportation assistance - bus passes or gas vouchers for: education (semester long), employment (verification required-not to look for employment), or medical appointments within Tompkins County.Limited car repair funding available, applicant needs a quote and mechanic needs a W9. Applicant pays the difference for repairs beyond $500.Moving Assistance (limited funding)- Partnership with Reuse where CC refers to the ReMap program for store credit to get furniture, household goods, appliances, etc., and Reuse provides access to moving truck, driver and movers for up to 2 hours for one move per year.-Move must be within Tompkins County.-Low-income households (60% AMI guidelines)-The program doesn't have the capacity to go up and down multiple floors when moving items.-All items must be packed and prepped for moving.-Items can be moved to a storage facility rather than apartment, if there is not a new apartment lined up yet-Refer to the Samaritan Center for screening.Tompkins County site for:Fidelis, Child Health Plus, Medicaid, and Medicare applicationsFood Stamps screeningAnnual Winter Event "Share the Warmth": clothing drive gathers items at red collection bins throughout Tompkins County. Seeks donations of clean items in good condition (working zippers, no missing buttons, no spots/stains). Typically late November or Early December.
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211 Tompkins Cortland
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500 Maiden Lane, Rochester, NY 14616
- Provides gently used clothing for children and adults, as well as used sheets and towels when available. * Accepts donations of clothing only when open.
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211 Life Line Finger Lakes
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71 Smith Street, Gouverneur, NY 13642
Free clothing and small household items
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211 Central New York
2 Park Street, Potsdam, NY 13676
Provides a food pantry and assists with food and other emergencies such as utilities, fuel, and shelter. Also works with families in the area of family development, including budgeting as well as job skills and job search assistance. From January through April, offers free in-person tax preparation by IRS-certified volunteers for qualifying families.
This pantry is in partnership with the Food Bank of CNY and can be found using Food Finder.
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211 Central New York
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5614 Williams Street, Middlesex, NY 14507
- Provides low cost clothing, accessories, housewares and children's items.* Offers free winter coats for children and adults in need.* Offers free socks as a Bombas Giving Partner. * Provides free clothing and basic household items in crisis/emergency events such as; domestic, fire, flood, etc.
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211 Life Line Finger Lakes
1605 Genesee Street, Utica, NY 13501
Provide a clothing closet to individuals in needs. Accepts donations of clean, serviceable clothing as well as household items, shoes, curtains, and bedding.
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211 Mid New York
1705 U.s. 9, Stuyvesant, NY 12173
CAPTAIN's Family Assistance program offers advocacy and assistance in accessing emergency funds for basic needs to families in all of Saratoga County.
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211 North East New York
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