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211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:

211 Tompkins Cortland

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

211 Life Line Finger Lakes

Provides a variety of donated food items, and other home goods to individuals and families who are in need within the community. Also offers emergency food when needed.

211 Hudsson Valley / ADK

Provides used or new household items, clothes, toys and other items to low income residents. Also accepts donations of toys, clothes, household items, etc. If donating furniture please call first to check if there is a need, space is limited.

211 Hudsson Valley / ADK

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off. The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

211 Hudsson Valley / ADK

Provides financial assistance to help low-income households meet home energy costs. Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat. Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400. Seniors ages 60 and older can contact HEAP through the Office for the Aging at 518-884-4111 to request a mail-in application.

211 North East New York

Provides financial assistance to help low-income households meet home energy costs. Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat. Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

211 North East New York

Provides heating assistance to income-tested households for cold weather emergencies. May be available 2x/year. Other components of the program are: cooling, clean & tune, HERR (Heating Equipment Repair/Replacement)HEAP AC Cooling program - 60+ or kids under age 6 who have received HEAP and have not received AC within 5 years auto qualify. If does not meet those qualifications but have a medical condition they need doctor order.

211 Susquehanna UW Vestal

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat. Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

211 Mid New York

Provides financial assistance to help low-income households meet home energy costs. Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat. Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

211 North East New York

Gives families and individuals the opportunity to buy, build, or repair affordable homes located in rural areas. Eligibility for these loans, loan guarantees, and grants is based on income and varies according to the average median income for each area.

211 Susquehanna UW Vestal

Provides financial help with heating and cooling for low-income households.

211 Susquehanna UW Vestal