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320 West Martin Luther King Junior/state Street, Ithaca City, NY 14850
Heating Equipment Repair/Replacement (HERR) opened 12/11/25. Currently the HERR program is open for homeowners who are 60+ years old only.HEAP opened 12/1/2025Helps low-income households supplement high costs of home energy. Households may be eligible for; single annual benefit (regular HEAP) based on the household's method of heating emergency benefits benefits for heating repair and replacementWHERE to apply: TOMPKINS COUNTY DEPT OF SOCIAL SERVICES: Households receiving recurring Temporary Assistance or Food Stamps (SNAP) and anyone not meeting applicant requirements for County Office for the Aging. COUNTY OFFICE FOR THE AGING: Households with persons age 60 and over OR receiving SSI, Social Security Disability (SSD) or Veterans' Benefits, but not receiving recurring Temporary Assistance or SNAP (Food Stamps) benefits. Heating Equipment Repair/Replacement(HERR) open year roundHEAP Cooling funds 2026 opens 4/15/26-6/22/26 or until funds are exhausted. The Cooling program ends June 22nd or as soon as funds are depleted, whichever comes first.Air conditioning units dispersed on a first come-first served basis. Program ends in August or as soon as funds are depleted, whichever comes first.Households with these situations do not qualify for the program: have a working air-conditioner less than five years old received a HEAP funded air-conditioner in the last 5 years live in ineligible housing such as subsidized housing with heat included do not meet the medical or income guidelinesCall the DSS HEAP unit, 607-274-5264, for screening.
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25 Jefferson Street, Salamanca, NY 14779
Provides energy conservation measures and health and safety measures which include: reducing fuel consumption and other minor repairs related to energy needs, appliance efficiency testing and replacement, heating system repair and replacement, and insulation installation.
20 E Morris St, Bath, NY 14810
Works with income-eligible households (homeowners, renters, and landlords) to improve the energy efficiency of the home (single family units, manufactured housing, and 1-4 building rental units). Considers weatherization efforts including insulation and air sealing; home heating sources, hot water tanks, carbon monoxide or smoke detectors, solar options and more, to ensure the health and safety of homes. Grants offered through New York State Energy Research and Development Authority (NYSERDA) for income-eligible households, referrals and assessment also available.
323 Owego Street, Unit 3, Montour Falls, NY 14865
Provides HEAP grants that are used to supplement annual energy costs. Funds can only be sent to primary heating supplier and can be used to pay for electricity, propane, natural gas, wood, oil, kerosene, coal and any other heating fuel. Emergency HEAP grants may also be available to eligible households with a shut-off notice or for those running out of fuel such as propane, wood, oil, kerosene or coal. Also provides assistance with replacement or repair of primary heating source.
60 Charles Lindbergh Boulevard, Uniondale, NY 11530
**The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.** If you are eligible, you may receive one Cooling Assistance benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool. In circumstances where an air conditioner cannot be safely installed, a fan will be provided. Only one air conditioner or fan, not to exceed $800 with installation for a window, portable air conditioner, or fan and not to exceed $1,000 for an existing wall sleeve unit, will be provided per applicant household. No additional HEAP cash benefits are available. Call for detailed information.
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Air Conditioners
1062 Nys Rt 38, Owego, NY 13827
Social Services promotes self-sufficiency by providing financial and social services to eligible County residents.Able-Bodied Adults Without Dependents (ABAWDs) are SNAP recipients aged 18-64 who are able to work and don't have a dependent child in their household. They can only receive SNAP benefits for a limited time (3 months in a 36-month period) unless they meet certain work requirements or have an exemption. These work requirements generally involve working or participating in a work program for at least 20 hours per week (80 hours per month). There have been a lot of "skimming" problems with EBT cards - it is recommended that people lock their cards if they are not using them and unlock when they go to use them.Below is the link to the EBT Skimming Scam - there is a way to lock EBT cards and this link lets clients know how to do it.EBT Scam Alert | OTDA
755 Culver Road, Rochester, NY 14609
  • Administers three retail home improvement outlets open to the public. New and gently-used furniture, appliances, lighting fixtures, and building materials at low cost. Accepts donated items for drop off or pick-up. Money received from sales supports Habitat for Humanity home-building program.
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730 Olean Rd, East Aurora, NY 14052
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12 Metro Park Road, Suite 103, Albany, NY 12205
Provides financial assistance to help low-income seniors meet home energy costs. Provides cooling assistance with the purchase and installation of air conditioners not to exceed $800 or a fan to eligible households.
4 Clinton St, Greene, NY 13778
Volunteers help the elderly, handicap and low income families with major home repairs such as roof repair, heating, hot water heaters and ramp construction.Homeowners OnlyAll Taxes and mortgage payments must be up to date
301 North Washington Street, Suite 2110, Herkimer, NY 13350
Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat. Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.
Co Rte 23, Schuyler County, NY 14891
Offers general clothing for men, women and children as available. Also has available household goods, small appliances. Accepts clothing, household items donations.
North Waverly Chapel, 40 St Rte 34, Waverly, NY 14892
Provides free clothing and small household items (such as towel, sheets, curtains, dishes, silverware, toys and children's books) to those in need free of charge (no voucher required.) Donation of good, clean clothing and small household goods are appreciated and accepted during operating hours or by special appointment.
118 North Tioga Street, Suite 304, Ithaca City, NY 14850
Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:
17 W Courtney St, Dunkirk, NY 14048
Offers loans with low fixed interest rates for the purpose of buying new home appliances. Qualifying appliances include refrigerators, freezers, electric ranges, gas ranges, washers, electric dryers, gas dryers, stackable washers and dryers, and air conditioners (medical need documentation required for air conditioners).
417 Liberty Street, Penn Yan, NY 14527
Provides air conditioning units to eligible individuals with documented medical conditions that are worsened by extreme heat.
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Air Conditioners
Broome Office, 5 W State St, Binghamton, NY 13901
Low-interest loans for down payments, closing costs, repairs, and help securing USDA loans for purchases/repairs. Currently, amounts up to $10,000 may be borrowed starting at 3.5%, repayable over a period of up to 10 years. Other loan funds may also be available for additional purchase/repair assistance.
9 Sheldon Guile Blvd, Owego, NY 13827
Provides assistance to Broome and Tioga Counties.No heat situation: Furnace has had to have been in working condition in last year. Can not do repairs or replacement on an emergency basis. Follows all processes put in place by HCR. (application, audit, then can go into the home if the home and applicant eligible) The furnace repairs/replacement has to a part of a broader work scope.Must have lived in home for one year whether a rental or own home. If they receive HEAP or SNAP then they are categorically eligible.
250 Arsenal Street, Watertown, NY 13601

The HEAP Cooling benefit will open April 15, 2026.

The Regular HEAP Benefit closed on April 10. 2026.

The Emergency HEAP Benefit closed on April 24, 2026.

The Heating Equipment Repair or Replacement Benefit closed on April 10, 2026.

Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Must own and reside in the home and be 60 years old or above to qualify.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.Seniors ages 60 years or older can contact HEAP through the Department of Aging at 315-349-3484 to request a mail-in application.

19 North William Street, Johnstown, NY 12095

HEAP is the Home Energy Assistance Program which assists in the payment of heating bills. Those aged 60 and older, on SSI or SSD, may apply through the Fulton County Office for Aging. The Fulton County Office for Aging and Youth is the alternate certifier for people 60 years of age or older for the HEAP benefit.

100 West Dominick Street, Rome, NY 13440
Provides financial assistance to help low-income households meet home energy costs. Regular Benefits range from $20 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working. Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat. Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400. Seniors ages 60 and older can contact HEAP through the Department of Aging at 315-798-5456 to request a mail-in application.
29 E State St, Albion, NY 14411
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1 Dipronio Drive, Waterloo, NY 13165
  • Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components. Regular benefit: assists low income individuals with the cost of heating their home. Regular HEAP applications: Open November. Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency. Open January. Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace. Heating Equipment Repair or Replacement applications: Open November. Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season. Heating Equipment Tune-Up Component Applications: Open November. Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May.
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425 Pennsylvania Ave, Elmira, NY 14904
Provides air conditioning units to eligible individuals with documented medical conditions that are worsened by extreme heat.
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Air Conditioners
142 Main Street, Tuckahoe, NY 10707
Provides used or new household items, clothes, toys and other items to low income residents. Also accepts donations of toys, clothes, household items, etc. If donating furniture please call first to check if there is a need, space is limited.