Safeguards the rights of health care consumers statewide through investigation of and enforcement against insurers, providers, drug companies, and other individuals and entities that engage in fraudulent, misleading, deceptive, or illegal practices in the health care market. Offers a toll-free Healthcare Helpline which provides information and assistance to help resolve consumer health-related complaints and make sure consumers and patients get access to the health care they are entitled to. Can help consumers to: - Challenge health insurers that won’t cover their provider costs - Navigate the complex health care system - Target health care organizations that have fraudulent, misleading, or deceptive practices Also educates New Yorkers about the rights and protections they have available to them under the Managed Care Bill of Rights and other health and consumer protection laws, and advocates for legislation and policy initiatives to enhance the rights of health care consumers and their ability to access quality, affordable care in New York State.

Gathers and investigates complaints of abuse, neglect and violation of rights for anyone with disabilities.

Provides information and resources to assist consumers regarding unresolved issues concerning a hospital stay, nursing facility, or home nursing care. Assistance is case specific. Also provides a description of regulatory over-sight structure of assisted living housing and programs. Does analysis of demographic information and service utilization patterns. Offers such information for program development and planning, offers recommendations for resident health and safety quality of care, options for developments, and program financing.

Assists individuals who want to file a complaint about foundation-based, non-profits, consumer protection, and health care agencies, issues of safety, unethical behavior, etc.

Assists individuals who want to file a complaint about foundation-based, non-profits, consumer protection, and health care agencies, issues of safety, unethical behavior, etc.

Investigates complaints, reports findings, and mediates for individuals who are receiving long-term care in nursing homes or other adult care facilities who are having problems with services or staff, and have been ignored by the facility management.

Provides information, assistance on guidelines and an appeal process for managed care health plans. Receives complaints about the quality of health care services received from a managed care plan.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Assists individuals who want to file a complaint about foundation-based, non-profits, consumer protection, and health care agencies, issues of safety, unethical behavior, etc.

Provides advocates for seniors who are having problems with staff or services in nursing homes, adult living facilities, or adult day programs.

The Long-Term Care Ombudsman Program is an advocate and resource for persons who reside in long-term care facilities such as nursing homes, assisted living facilities and adult homes. They protect patient rights, work to improve residents' quality of life and advocate for change. Volunteers are trained to work as resident advocates, who in turn work with residents, family members and facility staff.

Provides specially trained volunteers (ombudsman) who work to resolve complaints on behalf of residents of long-term care facilities, assist in the protection of their rights, assist family members, encourage participation in resident councils, and establish good working relations with the facility's administration and staff. Volunteers make regular visits to assigned facilities and are available to residents and family members who have questions or concerns. Volunteers are professionally supervised, and trained.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Advocates for the rights and concerns of seniors who are residents of local nursing or assisted living facilities, or adult homes, when they or their families are concerned about situations or issues which have arisen while in their care.

Assists individuals who want to file a complaint about foundation-based, non-profits, consumer protection, and health care agencies, issues of safety, unethical behavior, etc.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Provides legal services, advice and assistance to persons receiving care or alleged to be in need of care at inpatient and community based facilities for individuals with mental disabilities.

Assists individuals who want to file a complaint about foundation-based, non-profits, consumer protection, and health care agencies, issues of safety, unethical behavior, etc.

* Offers Medicare case reviews including: Medicare Discharge Appeals: Helps Medicare beneficiaries file an appeal to dispute their discharge from a hospital or other healthcare setting. Quality of Care Complaints: Provides case review services on behalf of Medicare beneficiaries who wish to file a formal complaint about the quality of their care. Immediate Advocacy: Helps Medicare beneficiaries resolve issues relating to their care.

Assists individuals who want to file a complaint about foundation-based, non-profits, consumer protection, and health care agencies, issues of safety, unethical behavior, etc.

Provides legal services, advice and assistance to persons receiving care or alleged to be in need of care at inpatient and community based facilities for individuals with mental disabilities.