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Provides a service, in collaboration with 2 other agencies (My Sisters' Place and Westchester Hispanic Coalition) to offer free legal services for poverty level residents or those who are victims of domestic violence for consumer disputes, housing, education, benefits, domestic violence, orders of protection, custody, child support, family law, including citizenship applications, work authorizations or other immigration issues.

Reviews and mediates complaints from individual consumers. Also provides information to consumers and seeks to ensure a fair and vigorous market place. The Bureau also drafts legislation and conducts studies and writes reports on emerging consumer problems and issues.

Hears cases which involve metropolitan area landlord and tenant issues.

Provides free legal advice, counseling, advocacy and representation for low income individuals in civil (non-criminal) matters.

Provides a hotline available for fraud reporting, for consumers, insurance, Medicaid, landlord/tenant issues, etc. Also offers a "Tenants Rights Guide" with information about leases, safety, repairs, and rights available to both tenants and landlords.

Eviction Assistance: Provides help to low income who are qualified for subsidized housing and section 8 choice vouchers. For those who may not be qualified for subsidized/section 8, provide older adults, veterans, domestic violence, LGBQT, breast cancer, or individuals diagnosed with AIDS who may be a target for eviction. Landlord/Tenant Dispute Resolution: Aids individuals struggling with their landlord for reasons ranging from eviction, living conditions, recurring problems, etc. Foreclosure Assistance: helps advocate for individuals with mortgage foreclosure with guidance through the legal process and representation, if needed.

Provides housing counseling for landlord/tenant-rights and responsibilities, rent payment increases and eviction situations, and mortgage counseling to homeowners. Pre-purchase, pre-rental and mortgage default counseling. Call. Appointment preferred.

A not-for-profit public interest firm providing free legal services to low-income individuals and families in Western New York. NLS aims to create the greatest access to the justice system for low-income individuals and those living with disabilities to pursue goals that will increase both the stability and the quality of their lives. Offers services in the following areas:

• Housing (evictions, unsafe conditions, housing choice vouchers, discrimination, landlord/tenant concerns)
• Family (DV, family offense petitions, custody, visitation, divorce, child and spousal support, paternity)
• Public Benefits (temporary assistance, SNAP, Medicaid, utility shutoffs, emergency assistance, fair hearings, overpayments)
• Medical-Legal Partnership (temporary assistance, SNAP, wills, SSI, Veteran services)
• Disability (health insurance coverage issues, denial of services and equipment, SSI, SSDI, benefits advisement, overpayments, Medicaid/Medicare)
• Student Loan/Debt Counseling
• Health Insurance Navigators (New York State of Health)

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Provides assistance for individuals and families with rent difficulties, including one-time back rent assistance, landlord-tenant mediation, section 8 applications, and relocation assistance, including referrals to other needed services.

Provides mediation and arbitration services for community, parent/child, divorce, custody and visitation, and juvenile issues. A neutral third person, the mediator, facilitates discussions between the parties. The mediator helps participants develop or refine their communication skills, and teaches school children techniques for resolving disagreements. Mediators are trained conflict resolution volunteers.

Provides a hotline available for fraud reporting, for consumers, insurance, medicaid, landord/tenant issues, etc. Also offers a "Tenants Rights Guide" with information about leases, safety, repairs, and rights available to both tenants and landlords.

Provides neutral alternative dispute resolution programs to help people solve conflicts, no matter the situation or setting. The Center does not provide direct legal representation or advocacy services but can provide referrals to the agencies providing these services. Mediation can:

• Help parties with civil and family legal issues who are looking for an alternative to court
• Help couples looking to get divorced and or separated
• Help landlords and tenants work out non-emergency issues
• Help parents and schools agree on special education matters
• Help employees and employers resolve conflict
• Help neighbors restore harmony in the community
• Help families handle issues with teens, siblings, and aging adults
• Help parents work out custody and visitation arrangements

Services are offered virtually, over the phone, and in person. In addition to mediation programs, the Center collaborates with local civil legal services providers to offer holistic legal services for victims of crime in Erie, Niagara, and Genesee Counties. Center staff will work with victims to identify legal issues and to discuss pathways to achieving justice. The Center also offers Education and Training workshops that provide skills-based trainings, consultation, and coaching services.

A certified Hud-housing agency that provides tenant assistance, eviction prevention, home ownership counseling, landlord-tenant mediation, foreclosure counseling, first time home buyer counseling, reverse mortgage counseling, and housing court assistance. A loan/grant program is in place to assist with home improvement, weatherization and applications for funding for other housing-related services.

Provides assistance to working individuals and families to prevent eviction or foreclosure as well as assistance for homeless individuals and families to obtain permanent housing after all other community resources have been utilized.

ITU is a union by and for the tenants of Ithaca, to protect tenant rights and advance tenant collective power. It offers help with tenancy issues and has a helpline where volunteer tenants with experience can offer solidarity and limited support. It has an Upstate NY Tenant's Rights Guide (https://www.ithacatu.org/rights) available online. It also advocates for public policy that protects tenants.Winter 2025/2026- Community Mutual Aid and Warming Center, every evening 5pm-9pm at the First Baptist Church, 309 North Cayuga Street. Hot tea and warm place to hang out. Supplies available may include hand warmers, socks, non perishable snacks, blankets, gloves, bandaids, etc. Visitors may also request items as needed.

Provides civil legal services regarding housing issues, consumer problems, income security/benefits, and language access.

Assists in locating housing, linking people to public assistance, rental subsidies and financial assistance, advocating with landlords, and assisting in conflict resolution.

Provides mediation and arbitration services for community, parent/child, divorce, custody and visitation, and juvenile issues. Mediators are trained volunteers.

Provides assistance to veterans who are struggling with housing or utility issues, such as eviction prevention, housing search, or utility payment help.

A not-for-profit public interest firm providing free legal services to low-income individuals and families in Western New York. NLS aims to create the greatest access to the justice system for low-income individuals and those living with disabilities to pursue goals that will increase both the stability and the quality of their lives. Offers services in the following areas:

• Housing (evictions, unsafe conditions, housing choice vouchers, discrimination, landlord/tenant concerns)
• Family (DV, family offense petitions, custody, visitation, divorce, child and spousal support, paternity)
• Public Benefits (temporary assistance, SNAP, Medicaid, utility shutoffs, emergency assistance, fair hearings, overpayments)
• Medical-Legal Partnership (temporary assistance, SNAP, wills, SSI, Veteran services)
• Disability (health insurance coverage issues, denial of services and equipment, SSI, SSDI, benefits advisement, overpayments, Medicaid/Medicare)
• Student Loan/Debt Counseling
• Health Insurance Navigators (New York State of Health)

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