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HIICAP provides free, accurate and objective information, counseling, assistance and advocacy on Medicare, private health insurance, and related health coverage plans. HIICAP helps people with Medicare, their representatives, or persons soon to be eligible for Medicare. In person, or over the phone, trained staff and volunteers will answer your questions.

Medicaid provides medical assistance for those families and individuals whose medical expenses exceed their income. DSS processes applications for a variety of health insurance programs.

Senior Benefits Information Centers (SBICs) help adults 60 and older, and those caring for the elderly, achieve a better understanding of Medicare health plans and prescription drug coverage (Part D prescription drug coverage, Medicare Advantage, Medic-Gap). Information and counseling is provided about different types of government programs, including federal and state financial assistance programs, and county-wide benefits. You can meet one-on-one with a trained counselor at one of our library-based locations. Spanish interpreter can be made available by appointment.

Processes applications for a variety of health insurance programs including Medicaid, Medicaid Managed Care, Family Health Plus (FHP), and Prenatal Care Assistance Program (PCAP), Family Planning Benefits Program (FPBP), Baby/Adult Diaper Assistance, Medicaid Buy-In for Working People with Disabilities (MBI-WPD), and the Medicare Savings Program (MSP). Also provides transportation for Medicaid recipients requiring Medicaid-covered services.

Persons with a Medicaid card can call to find out the names of primary care physicians and specialists who accept Medicaid. To Look up Doctors in your area who accept Medicaid & Medicare: nydoctorprofile.com and to Look up Dentists (for Kids & Adults) in your area who accept Medicaid: insurekidsnow.gov

Provides the information to educate older adults and their families about Medicare, Medicaid, Managed Care, EPIC, and other health insurance options and issues. Also help older adults apply/enroll for prescription drug discounts, Medicare plans, etc. and assists Medicare recipients to access needed health care services.

Assists individuals and families in completing the Access NY Health Care Application for health insurance through Medicaid, Child Health Plus, Family Health Plus or Medicare Part D.

The Health Insurance Information Counseling and Assistance program (HIICAP) is your source for free, current, and impartial information, counseling and advocacy services concerning health care coverage for seniors. Through our hotline and our volunteer counselors, we can provide you or family members with Medicare information on all aspects of health insurance including Medicare Parts A, B, C and D and EPIC.

Assists participants of NYS Long Term Care (MLTC) Fully Integrated Duals Advantage (FIDA) and Long Term Support Services (LISS) in managed care programs. Services include training and education, information and advice to caregivers and advocates, advocacy, and legal representation.

Provides education and information about health insurance options available through the New York State Health Marketplace as well as enrollment assistance.

Provides assistance enrolling eligible children, families and individuals in low or no-cost state health insurance plans including Medicaid and Child Health Plus. Assists in enrollment with small business health insurance. Additional help is provided navigating the health insurance marketplace for people not eligible for state health insurance options.

Provides assistance in understanding Medicare, Medigap, policies and planning, private insurance, retiree and employer insurance, EPIC, Medicare Part D, the Medicare Savings Program and basic Medicaid eligibility.

Helps individuals and families enroll in health plans through NY State of Health, the state’s health insurance marketplace. The Navigator Program is funded by a grant from the New York State Department of Health, and has no ties to any insurance companies.

Provides information on the various health insurance plans for low income, small business owners, under-insured or uninsured working individuals and families.

Provides a full range of entitlement counseling, including Medicare, Medicaid, Veterans Benefits, tax abatement, educational lectures, and on-going care givers support groups. Program also includes a referral service for home care assistance and non-emergency medical transportation. A food pantry is available to those who are eligible on Wednesdays and Fridays.

Provides senior outreach workers to provide information about available resources in the community, assist with benefits/insurance information and applications, serve as advocates when seniors are having problems attaining services, and friendly visiting.

AARP provides information on how to manage caregiving finances and obtain legal caregiving documents including advance care directives, long-term care insurance, wills, and powers of attorney.

Helps individuals and families to check their eligibility for health insurance through the health insurance marketplace and sign up for health care programs such as the Essential Plan, Medicaid and Child Health Plus. The annual open enrollment period begins in Fall for coverage effective the following year. Individuals and families can enroll in coverage after the open enrollment period ends if they qualify for a special enrollment period by experiencing a qualifying life event, such as getting married or having a child. Individuals eligible for the Essential Plan, Medicaid or Child Health Plus and American Indians/Alaskan Natives can enroll at any time during the year. Small businesses may enroll at any time during the year.

Provides assistance enrolling eligible children, families and individuals in low or no-cost state health insurance plans including Medicaid and Child Health Plus. Assists in enrollment with small business health insurance. Additional help is provided navigating the health insurance marketplace for people not eligible for state health insurance options.

Provides advice, information and referral for services to caregivers regarding many issues, including housing, a lending library, find resources, counseling, health insurance counseling, and more.

SRH provides applications and assistance for state insurances for children and families. Also assists with other questions regarding a variety of insurance issues.

Provides health insurance for children including well-child care, physical exams, immunizations, diagnosis and treatment of illness and injury, x-rays and lab tests, out-patient surgery, emergency care, prescription and non-prescription drugs, inpatient hospital medical or surgical care, short-term therapeutic outpatient services (chemotherapy, hemodialysis), limited inpatient and outpatient treatment for alcoholism and substance abuse, and mental health, plus dental care, vision care, speech and hearing and durable medical equipment.

An organized marketplace developed by New York State to help people shop for and enroll in health insurance coverage. Individuals, families and small businesses can use the Marketplace to help them compare insurance options, calculate costs and select coverage online, in person, or over the phone. The Marketplace also tells what type of financial assistance is available to applicants to help them afford health insurance purchased through the Marketplace. It also helps people to check their eligibility for health care programs like the Essential Plan, Medicaid, and Child Health Plus and sign up for these programs if they are eligible.

Helps people get health insurance for themselves and their families and offers a convenient way for people to learn about available health insurance programs in their community. Facilitated Enrollers are trained as experts to screen and determine eligibility for all government insurance programs. They will help the patient gather the necessary documentation and represent the patient at the Department of Social Services. Facilitated Enrollers can help patients apply for Medicaid, Child Health Plus, Prenatal Care Assistance Program (PCAP), and State Aid.