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Staff assist with sorting through medical insurance needs. We provide Medicaid and Medicare (A,B,C,D) benefits counseling, EPIC, Lifeline telephone discount, low income subsidy, part D prescription benefits, Medicare Supplemental insurance, Employer insurance benefits, Veterans benefits, Medicare Improvements for Patients and Providers Act (MIPPA), Medicare Savings Program, and more.

Provides information, training and assistance to older residents and their caregivers concerning health insurance information, rights and responsibilities and other insurance options available.

This services provides health insurance counseling and assistance filling out forms, answering questions regarding Medicare, Medicare part D, Medicaid, health insurance issues, Prescription cards, etc. Also offers financial assistance with gas, electric or fuel oil bills for older adults who may be struggling.

The Health Insurance Information Counseling and Assistance program (HIICAP) allows seniors access to counselors who provide information regarding health insurance related issues.

Provides assistance in understanding Medicare, Medigap, policies and planning, private insurance, retiree and employer insurance, EPIC, Medicare Part D, the Medicare Savings Program and basic Medicaid eligibility.

Offers information and services regarding Medicare, including eligibility (65+ yrs and younger people including those with disabilities, have permanent kidney failure, or ALS (Lou Gehrig''s disease) and enrollment. Contact for replacement Medicare card or go online at www.socialsecurity.gov If your Medicare card is lost or stolen, report it immediately.

Offers transportation by volunteers and trained volunteers to accompany seniors to doctor visits. Offers an array of social programs. Offers references to other supportive organizations in the community.

**DUE TO THE CURRENT GOVERNMENT SHUTDOWN (NOVEMBER 2025), SOCIAL SECURITY OFFICES ARE UNABLE TO ISSUE BENEFIT VERIFICATION, PROOF OF INCOME AND OTHER DOCUMENTATION. People who are asked to show proof of income from Social Security and/or Supplemental Security Income when they are applying for other programs must go online to www.ssa.gov/myaccount where they may download and print their current benefit verification letter. Please refer to publications my Social Security: How to Create an Online Account and Get Your Benefit Verification Online with my Social Security for more information.** Administers Social Security Trust Fund to provide retirement, disability or death benefits to insured workers or their dependents/survivors medicare for aged 65 and over Supplemental Security Income (SSI) for the needy over 65, blind or disabled. Website includes information on employment for people with disabilities and for employers seeking to hire the disabled.

Provides counselors to discuss information about Medicare, Medicare Supplemental Insurance, Managed Care, Medicaid and Long Term Care Insurance.

Provides assistance in understanding Medicare, Medigap, policies and planning, private insurance, retiree and employer insurance, EPIC, Medicare Part D, the Medicare Savings Program and basic Medicaid eligibility.

HIICAP educates the public about Medicare, Medicaid, Managed Care, EPIC , and other health insurance issues . Assists people with Medicare to access needed health care and apply for programs such as the Medicare Savings Program. Provides information or direction to individuals who may be having problems with their health insurance or simply are in need of a Medicare Part D prescription plan.

Processes applications for a variety of health insurance programs including Medicaid, Medicaid Managed Care, Family Health Plus (FHP), and Prenatal Care Assistance Program (PCAP), Family Planning Benefits Program (FPBP), Baby/Adult Diaper Assistance, Medicaid Buy-In for Working People with Disabilities (MBI-WPD), and the Medicare Savings Program (MSP). Also provides transportation for Medicaid recipients requiring Medicaid-covered services.

**DUE TO THE CURRENT GOVERNMENT SHUTDOWN (NOVEMBER 2025), SOCIAL SECURITY OFFICES ARE UNABLE TO ISSUE BENEFIT VERIFICATION, PROOF OF INCOME AND OTHER DOCUMENTATION. People who are asked to show proof of income from Social Security and/or Supplemental Security Income when they are applying for other programs must go online to www.ssa.gov/myaccount where they may download and print their current benefit verification letter. Please refer to publications my Social Security: How to Create an Online Account and Get Your Benefit Verification Online with my Social Security for more information.** Administers Social Security Trust Fund to provide retirement, disability or death benefits to insured workers or their dependents/survivors medicare for aged 65 and over Supplemental Security Income (SSI) for the needy over 65, blind or disabled. Website includes information on employment for people with disabilities and for employers seeking to hire the disabled.

Provides information for residents 60 years of age or older when they need help understanding the various health insurance options such as Medicare, supplemental insurance policies (Medigap policies), prescription drug plans (Medicare Part D), EPIC and Medicare Advantage plans.

Provides a full range of entitlement counseling, including Medicare, Medicaid, Veterans Benefits, tax abatement, educational lectures, and on-going care givers support groups. Program also includes a referral service for home care assistance and non-emergency medical transportation. A food pantry is available to those who are eligible on Wednesdays and Fridays.

The Health Insurance Information Counseling and Assistance program (HIICAP) is your source for free, current, and impartial information, counseling and advocacy services concerning health care coverage for seniors. Through our hotline and our volunteer counselors, we can provide you or family members with Medicare information on all aspects of health insurance including Medicare Parts A, B, C and D and EPIC.

Offers information for health plans available to uninsured and the under-insured. Free or Low-cost Insurance for all ages.

Certified Application Counselors are available to assist patients access medical services by providing health insurance application and enrollment assistance via the New York State of Health Marketplace.

Provides advice, information and referral for services to caregivers regarding many issues, including housing, a lending library, find resources, counseling, health insurance counseling, and more.

The Health Insurance Information Counseling and Assistance Program (HIICAP) supplies people over 60 with counseling regarding Medicare A, B and D, QMB, SLMB, retiree health plans, other health insurance, medigap policies, long term care insurance, claim processing, EPIC, etc. THe Office for the Aging needs volunteers for its health insurance counseling helpline. To become a volunteer, one must go through HIICAP training

Counselors available to answer your questions about insurance choices, Medicare rights and protections, payment denials and appeals, complaints about care or treatment, and Medicare bills.

The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.