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Seeks to improve the system of care for children and youth with special health care needs and their families. The program helps shape public policy so families can get the best health care for their children. A diagnosis is NOT required. Services include: - Matching families with community resources and referring to community programs - Advocacy with health care providers and school districts - Linkage to medical providers and specialists - Support and play groups - Transportation services - Translation and interpretation services - Transition to adult services and more

Provides information, referral, and advocacy for children who may require health or related services of a type or amount beyond that typically required by children. Case management is also provided which can connect families to appropriate services in the community. Services include: accessing health insurance for the child; aid in determining if the child may be eligible for Medicaid under new State programs, or in some cases, SSI benefits; assistance in obtaining medical services or equipment at home; providing advocacy with other service providers to ensure quality of care for the child; developing a support network.

Peer Advocates provide an outreach program for recipients of mental health services in the community and for patients receiving treatment at Niagara Falls Memorial Medical Center in the Behavioral Health Service Unit. Peer-Linkage Advocates work with patients, family members, and outside sources, providing reassurance and notifying patients of all available services. The goal of Peer Advocates is to see that each patient has access to the best and most suitable resources. Information & Resources available include: - Self-help - Social clubs - Information on legal rights for psychiatric patients - Self-help groups - Referrals to community services and programs Peer Advocates: - Work with people who have psychiatric diagnoses - Work with friends and family members to help them to understand the process in the hospital - Keep clients informed about all available services - Make sure that the client will receive the best services and care available Peer Advocates are limited to helping admitted patients at NFMMC only. The Peer Advocacy Program also caters to educational needs and has established an advocacy information center and network.

Offers parent advocacy, educational advocacy, and tutoring to help children and young adults with developmental disabilities and their families to navigate medical and educational concerns.

Care coordinators assist clients with: - Finding a doctor or specialist - Making sure that doctors are talking to each other and the client about their care - Advocating for the client - Helping the client understand and remember confusing information - Scheduling appointments, tests, and more - Getting care when the client is discharged from the hospital - Getting into mental health counseling or substance use programs - Finding transportation to medical appointments

Helps families improve the health and mental health care services they receive for their children by providing case management services that address barriers parents may encounter and provide support navigating the maze of systems.

Assists youth and adults who have CDPHP/Medicaid insurance in attaining primary preventative care.

Offers health care advocacy, diabetes and chronic disease prevention, outpatient mental health services and school-based mental health services.

Provides a statewide breast cancer hotline offering information, referrals, and support groups for women and men with breast cancer. Services include: a toll-free Breast Cancer Hotline for New Yorkers with and/or concerned about breast cancer and is staffed by professionally trained and supervised volunteers, all of whom are breast cancer survivors, and is available daily from 9am to 9pm. We provide licensed Social Work Services (in English and Spanish) which includes counseling, crisis intervention and referrals, in person, on the phone and via zoom. The program offers Support Groups which are facilitated for individuals and include groups for newly diagnosed, women with metastatic or Stage 4 disease, women under 40, Creative Arts, recurrence of breast cancer; we also provide two Spanish-language support groups: Cafecito which is a Survivorship group and Para Nuestro Bienestar for newly diagnosed women. Sisters United in Health (SUIH) is a coalition of local organizations that provides community outreach, health education, workshops and referrals for free or low-cost mammography and other health screenings to underserved communities. Also offered are Educational Forums; Community Outreach and Celebration of Survivorship. Call for detailed information.  

Helps individuals and families resolve issues in accessing substance use disorder and mental health services.

Offers free legal services for individuals living with or affected by HIV/AIDS in cases regarding access to health care services, HIV/AIDS-based discrimination, housing matters, assistance with denials or termination of benefits, health care proxies, powers of attorney, simple wills, family court matters, and divorce.

Provides volunteers to accompany older adults to medical appointments and procedures. They are a patient's second eyes and ears to help them correctly follow their doctor's instructions, including discharge plans if hospitalized.

Offers health care advocacy, diabetes and chronic disease prevention, outpatient mental health services and school-based mental health services.

Cancer nurse navigators: guide patients and families through cancer care: screening, diagnosis, treatment and support services act as patient advocates, interpreters and educators serve as liaisons between patients, caregivers and service providers

From resolving medical debts to proving eligibility for public health insurance, obtaining services that should be covered by Medicaid, and helping with language or disability accommodations, helps to eliminate barriers to healthcare for people and families with low-income.

Offers health care advocacy, diabetes and chronic disease prevention, outpatient mental health services and school-based mental health services.

Provides medical and radiation oncology services along with supportive services for individuals with cancer.

Provides help for individuals and families to get connected to health insurance, finding a primary care physician or other doctor, prepare for doctors visits, and coordinate transportation.

* Provides Health Home services through a group of health care and service providers. Enrolled individuals will work with a care manager to develop an individualized care plan.* Assists individuals with: Coordinating care through communication with other providers. Advocating on their behalf to receive care. Navigating the healthcare system. Connecting to mental health and substance abuse providers. Connecting to needed medications. Linking to resources for finding affordable housing, benefits, food, clothing, childcare, transportation. Learning more about activities to improve health. Identify goals and ensure all providers involved in care understand the goals and care plan.