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A confidential peer-support and information line that connects residents living with mental health and substance abuse issues with trained Peer Companions who can offer non-judgmental empathetic conversation and help callers find helpful resources in Erie County or, if requested, set up face-to-face visits with a Peer Bridger. Warm Line is for informational and peer-support purposes only. Service is not intended to replace consultation with a mental health provider.

Provides intervention for children, adolescents, adults, and groups who have been exposed to traumatic events such as homicide, suicide, aggravated assault, or community violence. Individuals, families, and the community are offered critical incident stress management which provides education, normalization, and relief of trauma symptoms. When necessary, referrals to support groups and/or on-going counseling services are provided. Follow-up visits are provided as needed to promote the recovery of individuals suffering from the effects of trauma.

Offers a number of programs designed to meet the needs of children with developmental disabilities and their caregivers. Services include: - Respite Services: Offers planned short-term and time-limited opportunities for families and care providers to have some personal time. - Employment Services: Helps adults and youth to obtain and retain competitive employment through vocational counseling, employment training programs, work experience acquisition, soft skills development, rehabilitation services, and support services to help youth obtain, maintain, or advance in competitive employment or self-employment. - Children's Health Homes/Care Management: Includes care coordination, comprehensive transitional care, individual and family support, and referral to community and social support services as needed. - Community Habilitation: Assists youth living at home with a loved one or independently in the community to maintain or develop the highest level of independence possible for them. - Community Based Day Habilitation: Promotes community inclusion and integration. - Family Reimbursement Program: Covers expenses for goods and services needed to care for a loved one with a developmental disability who lives at home. - Self-Directed Services: Enables individuals to make choices about their staff, supports, and services. - Preventive Services: Provides support to help families learn the necessary skills to ensure their children remain at home and out of foster care placement. - Behavioral Health Services: Includes community habilitation, caregiver/family supports and services, pre-vocational services, and supported employment. - Project C.O.A.C.H.: Provides telephone counseling, referral, outreach, and intervention/prevention for individuals and families.

A peer-led, confidential warmline for young adults (ages 14-21) who are currently or have once been impacted by the child welfare / foster care system. Offers a support space where young adults can call to talk about the highs and lows of their experiences with a peer who has navigated similar situations and can connect the caller with information and resources that can assist them. Callers have all decision-making power during the call, and can call as often as they need to. Callers may be connected with resources in the following categories: - Mental Health - Housing/Shelters - Food Access - Education/GED - Legal and Rights - Support Groups - Domestic Violence - Vocational/Employment Readiness - Young Parenting Supports - LGBTQIA - Crisis Services - Addiction Supports The Heartline is provided in partnership with the New York State Office of Children and Family Services.

A confidential peer support and information line that connects residents living with mental health and substance abuse issues with trained Peer Companions who can offer non-judgmental empathetic conversation and help callers find helpful resources in Cattaraugus, Chautauqua, and Allegany Counties, or, if requested, set up face-to-face visits with a Peer Bridger. Warm line is for informational and peer-support purposes only. Service is not intended to replace consultation with a mental health provider.

Provides school-age children, adolescents, and parents with immediate and confidential support and problem solving assistance for problems of every day living. Callers who talk of suicide, depression, drug and/or alcohol use/abuse receive assessment and linkage to appropriate agencies and community services. Specially trained counselors assist young callers to deal effectively with the many changes, frustrations, pressures, and decisions of the day to day experience of growing up. Also assists parents in dealing more effectively with the increasing stress and demands of raising children.

This program is a peer to peer, non-crisis telephone service that provides support and encouragement.

Assists in questions on mental health issues including: Symptoms of mental health conditions, Treatment options, Local support groups and services, Education programs, Helping family members get treatment, Programs to help find jobs, Legal issues (the NAMI Legal Resource Service can connect individuals with attorneys in their area but does not have the resources to provide individual representation). NOTE: This helpline does not provide counseling or therapy, specific recommendations for things like treatment or do individual casework, legal representations or other individual advocacy. Crisis calls, such as suicide ideation calls, are transferred to a national crisis line to provide further assistance.

A 24-hour warmline for people with a mental health crisis or anyone who feels they need to talk.

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

Offers telephone crisis intervention for victims of domestic violence or rape/sexual assault. Trained staff and volunteers link callers to necessary resources and referrals while providing supportive listening.

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

Provides a 24-hour toll-free Problem Gambling HOPEline, which provides supportive intervention, information about gambling addiction and referrals for local treatment to self-help and professional problem gambling provider programs.

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

24 hour, confidential, non-crisis phone line that is operated by people in recovery. Offer hope and non-judgmental conversation to callers who are looking for someone to talk to about a problem, a plan or a success, or who are just seeking information about community resources.

24 hour, confidential, non-crisis phone line that is operated by people in recovery. Offer hope and non-judgmental conversation to callers who are looking for someone to talk to about a problem, a plan or a success, or who are just seeking information about community resources.

Warmline service available for individuals who need someone to talk to, actively listen without interruption or judgement. Provides someone they can call and talk about difficulties that they may have been faced with. This is not a crisis hotline; this warmline is to help empower individuals to make their own decisions for a better outcome.

Provides telephone calls to community members who are homebound or physically isolated who are suffering from psychological or emotional problems or who require a support system. Persons called can be self-referred or referred by physician, psychiatrist, mental health center, case manager, health care provider, or hotline counselor. Also provides therapist referrals and a referral service.

Helpline for new parents with questions or concerns about the health and care of their newly born children.

Provides a Drug Information helpline which offers comprehensive information to drug or medication information questions.

Provides referrals in all areas affecting the advancement of mental health and well-being including holistic based. Also offers a Lending Library.