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PEER SUPPORT HELPLINE | EMPOWERMENT CENTER - THE R.I.S.E. CENTER

24 hour, confidential, non-crisis phone line that is operated by people in recovery. Offer hope and non-judgmental conversation to callers who are looking for someone to talk to about a problem, a plan or a success, or who are just seeking information about community resources.

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SUPPORT LINE | RESPONSE CRISIS CENTER

Provides telephone calls to community members who are homebound or physically isolated who are suffering from psychological or emotional problems or who require a support system. Persons called can be self-referred or referred by physician, psychiatrist, mental health center, case manager, health care provider, or hotline counselor. Also provides therapist referrals and a referral service.

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NEW PARENT HELPLINE | HEALTH ALLIANCE HOSPITAL

Helpline for new parents with questions or concerns about the health and care of their newly born children.

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HOTLINE | COMMUNITY CENTER

Offers HIV/AIDS information including client services, education programs and screened community referrals. Full-time professional crisis counselors staff the Hotline from 9am-6pm Monday-Friday. Bilingual counselors are available 9am-5pm Monday through Friday, and the Hotline is TTY/TTD accessible.

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SHOPLIFTERS ALTERNATIVE COURSE (ADULTS)/YOUTH EDUCATIONAL SHOP | SHOPLIFTERS ALTERNATIVE COURSE (ADULTS)/YOUTH EDUCATIONAL SHOP

Provides home study program and referral service to qualified therapist upon completion of program. Group meetings and/or telephone help line. Adult study program for 6th grade reading level and Youth Educational Shoplifting program for 5th grade reading level. Services provided to youth from 10 years old.

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BEHAVIORAL HEALTH SERVICES | CITIZEN ADVOCATES NORTH STAR FAMILY OF SERVICES - PETROVA SARANAC LAKE

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

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AFFINITY PLACE: PEER-BASED CRISIS RESPITE PROGRAM | EAST HOUSE

* Provides respite to those individuals who are experiencing a crisis and are in recovery from mental illness. * Offers a peer-based program which provides guidance, mentoring, as well as support to others who are experiencing a crisis and need to get out of their home. The average length of stay at Affinity Place can be 3 to 5 days and then a Peer Support Specialist will complete a follow up on individual progress for up to 30 or 60 days. Affinity Place is an East House program administered in collaboration with the Mental Health Association of Rochester.* Offers a Talkline/Warmline.

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TERRORISM TIP HOTLINE | NEW YORK STATE DIVISION OF HOMELAND SECURITY AND EMERGENCY SERVICES

Provides a terrorism tip hotline and website for anyone to call or report suspicious activity or activity which is out of the ordinary.

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LUNG HELPLINE & TOBACCO QUITLINE | AMERICAN LUNG ASSOCIATION OF THE NORTHEAST

Provides the opportunity to be educated, coached and counseled on a range of lung health and disease topics, and can connect you to local and online education systems, support groups, healthcare centers, providers and medical equipment resources based on your individual needs.

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CAREGIVER SUPPORT | VA HUDSON VALLEY HEALTH CARE SYSTEM - CASTLE POINT CAMPUS

Offers a caregiver support helpline designed to help the caregivers of veterans living with the effects of war, disability, chronic illness or aging

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BEHAVIORAL HEALTH SERVICES | CITIZEN ADVOCATES NORTH STAR FAMILY OF SERVICES - EDGEWOOD SARANAC LAKE

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

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PEER SUPPORT SERVICES | MENTAL HEALTH EMPOWERMENT PROJECT (MHEP)

Provides individualized peer-to-peer outreach, advocacy services that protect the rights and interests of the individual, supportive self-help groups and activities to promote wellness, and acts as a clearinghouse of information related to self help, mutual support, rights, natural community supports, and alternatives.

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AARP’s Online Community   | AARP x United Way - Family Caregiving Resources

Provides an online forum for caregivers to connect with others that have the same interests, including caregiving, games, entertainment, home & family, money, and many more topics of interest.

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WOUNDED SOLDIER AND FAMILY HOTLINE | WOUNDED SOLDIER AND FAMILY HOTLINE

Offers wounded, injured, or ill soldiers and their families a way to share concerns on the quality of patient care.

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AMERICORPS SENIORS - CATHOLIC CHARITIES BROOME | CATHOLIC CHARITIES OF BROOME COUNTY

Offers maximum flexibility and choice to its volunteers as it matches the personal interests and skills of older Americans with volunteer opportunities to serve their communities. This program also offers exercise programs and a telephone reassurance program (Good Morning Broome and Good Afternoon Broome).

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PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK | PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK

* Provides sexuality and reproduction information, support services, medical services. Services vary by site, but include:Abortion Care. Birth Control. Breast Exams. Colposcopy (offered at some sites). Emergency Contraception. Gender Affirming Hormone Care. Gynecological Care. Health Counseling. HIV Testing, Counseling and Education. HIV Prevention (PrEP). HPV Vaccine. In Control (Rochester). PAP Tests. Pregnancy Testing and Options Counseling.RESTORE Sexual Assault Services. Smoking Cessation. STD Testing and Treatment.

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CRISIS INTERVENTION AND HOTLINE SERVICES | MILITARY ONESOURCE

* Provides resources for military members, spouses and families on nearly every aspect of military life:
  • Deployment.
  • Reunion.
  • Relationship.
  • Grief.
  • Spouse employment and education.
  • Parenting and childhood.
* Offers confidential counseling sessions over the phone, online chat, or face to face.

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SHARE CANCER SUPPORT | CSP/SHARE: SELF-HELP FOR WOMEN WITH BREAST OR OVARIAN CANCER

* Offers telephone counseling for women with breast or ovarian cancer or their families and friends including those with advance breast cancer and metastatic. Information, support and resources provided by trained volunteers who have had ovarian or breast cancer and friends. LatinaShare line provides information to Spanish speaking callers.

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PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK | PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK

* Provides sexuality and reproduction information, support services, medical services. Services vary by site, but include:Abortion Care. Birth Control. Breast Exams. Colposcopy (offered at some sites). Emergency Contraception. Gender Affirming Hormone Care. Gynecological Care. Health Counseling. HIV Testing, Counseling and Education. HIV Prevention (PrEP). HPV Vaccine. In Control (Rochester). PAP Tests. Pregnancy Testing and Options Counseling.RESTORE Sexual Assault Services. Smoking Cessation. STD Testing and Treatment.

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SUICIDE PREVENTION & CRISIS SERVICE - CRISISLINE (9-8-8) AND WARMLINE | SUICIDE PREVENTION & CRISIS SERVICE OF TOMPKINS COUNTY, INC.

Call 9-8-8 or local number 607-272-1616. The Crisisline is open.NEW in 2023, the crisisline launched their 24/7 warmline! Phone number is 607-210-832824-hour, free, anonymous crisis line with telephone counseling and information and referral for individuals experiencing emotional distress, problems of living and crisis situationsCallers from the 607 area code are connected with SPCS's CrisisLine; if unavailable, with next nearest crisis line. Callers outside 607 area code are put in touch with crisis lines serving those area codes.

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U.S. DEPT. OF VETERANS AFFAIRS - VETERANS HOMELESS HOTLINE | U.S. DEPT. OF VETERANS AFFAIRS

Individualized, comprehensive care to veterans who are homeless or at risk of becoming homeless.va.gov/homeless has information about health care, mental health, housing assistance and employment and job training programs for veterans.

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HOPELINE | MENTAL HEALTH ASSOCIATION IN ESSEX COUNTY

A 24-hour warmline for people with a mental health crisis or anyone who feels they need to talk.

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PEDIATRIC SUPPORT GROUPS | PEDIATRIC SUPPORT GROUPS

Offers pediatric support groups including: Hope for Hearts, a support group for parents and siblings of children with congenital heart defects Our Little Heroes/Oncology Parent Support Network, offering mutual support and guidance for families of children with cancer. Call for schedule/information.

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DRUG INFORMATION HOTLINE | POISON CONTROL CENTER

Provides a Drug Information helpline which offers comprehensive information to drug or medication information questions.

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PARENT HELP | CHILD FIND OF AMERICA

Offers families in crisis telephone-based counseling and mediation aimed at improving parental relationships, parenting skills and opening lines of communication. Provides information about child development, custody, child support and the court systems. Establishes and increases compliance with co-parenting plans, support orders and visitation schedules.

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