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Warmline service available for individuals who need someone to talk to, actively listen without interruption or judgement. Provides someone they can call and talk about difficulties that they may have been faced with. This is not a crisis hotline; this warmline is to help empower individuals to make their own decisions for a better outcome.

Provides an online forum for caregivers to connect with others that have the same interests, including caregiving, games, entertainment, home & family, money, and many more topics of interest.

Provides a terrorism tip hotline and website for anyone to call or report suspicious activity or activity which is out of the ordinary.

Provides intervention for children, adolescents, adults, and groups who have been exposed to traumatic events such as homicide, suicide, aggravated assault, or community violence. Individuals, families, and the community are offered critical incident stress management which provides education, normalization, and relief of trauma symptoms. When necessary, referrals to support groups and/or on-going counseling services are provided. Follow-up visits are provided as needed to promote the recovery of individuals suffering from the effects of trauma.

A peer-led, confidential warmline for young adults (ages 14-21) who are currently or have once been impacted by the child welfare / foster care system. Offers a support space where young adults can call to talk about the highs and lows of their experiences with a peer who has navigated similar situations and can connect the caller with information and resources that can assist them. Callers have all decision-making power during the call, and can call as often as they need to. Callers may be connected with resources in the following categories: - Mental Health - Housing/Shelters - Food Access - Education/GED - Legal and Rights - Support Groups - Domestic Violence - Vocational/Employment Readiness - Young Parenting Supports - LGBTQIA - Crisis Services - Addiction Supports The Heartline is provided in partnership with the New York State Office of Children and Family Services.

* Provides support and information through a confidential crisis hotline for pregnant women who are hiding their pregnancy and need assistance with alternatives to reduce the rate of infant abandonment. * Coordinates a plan with woman who feel helpless and alone during an unplanned/unwanted pregnancy, many of whom are close to their due date and have no plans for once the baby is born. * Connects women with emotional support, baby supplies, parenting classes, shelter, medical care, employment, adoption assistance and other possible resources in the community. * Helps women consider using the safe surrender law.

Offers a caregiver support helpline designed to help the caregivers of veterans living with the effects of war, disability, chronic illness or aging

A confidential peer-support and information line that connects residents living with mental health and substance abuse issues with trained Peer Companions who can offer non-judgmental empathetic conversation and help callers find helpful resources in Erie County or, if requested, set up face-to-face visits with a Peer Bridger. Warm Line is for informational and peer-support purposes only. Service is not intended to replace consultation with a mental health provider.

A confidential peer support and information line that connects residents living with mental health and substance abuse issues with trained Peer Companions who can offer non-judgmental empathetic conversation and help callers find helpful resources in Cattaraugus, Chautauqua, and Allegany Counties, or, if requested, set up face-to-face visits with a Peer Bridger. Warm line is for informational and peer-support purposes only. Service is not intended to replace consultation with a mental health provider.

Provides school-age children, adolescents, and parents with immediate and confidential support and problem solving assistance for problems of every day living. Callers who talk of suicide, depression, drug and/or alcohol use/abuse receive assessment and linkage to appropriate agencies and community services. Specially trained counselors assist young callers to deal effectively with the many changes, frustrations, pressures, and decisions of the day to day experience of growing up. Also assists parents in dealing more effectively with the increasing stress and demands of raising children.

Provides a 24-hour toll-free Problem Gambling HOPEline, which provides supportive intervention, information about gambling addiction and referrals for local treatment to self-help and professional problem gambling provider programs.

* Provides sexuality and reproduction information, support services, medical services. Services vary by site, but include:Abortion Care. Birth Control. Breast Exams. Colposcopy (offered at some sites). Emergency Contraception. Gender Affirming Hormone Care. Gynecological Care. Health Counseling. HIV Testing, Counseling and Education. HIV Prevention (PrEP). HPV Vaccine. In Control (Rochester). PAP Tests. Pregnancy Testing and Options Counseling.RESTORE Sexual Assault Services. Smoking Cessation. STD Testing and Treatment.

Helpline for new parents with questions or concerns about the health and care of their newly born children.

Offers families in crisis telephone-based counseling and mediation aimed at improving parental relationships, parenting skills and opening lines of communication. Provides information about child development, custody, child support and the court systems. Establishes and increases compliance with co-parenting plans, support orders and visitation schedules.

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

Provides staff-supportive phone lines to offer around-the-clock companionship and peer support to persons in distress or in need of someone to listen.

24 hour helpline for pregnant women who need support to cope with a pregnancy. Promotes a pro-life decision for pregnant girls and women.

Offers a helpline for those who are struggling with emotional or mental health issues, along with mental health evaluations, crisis care, and treatment, including individual, family, and group counseling.

The Heartline is a first-of-its-kind resource for youth ages 14-21 who are currently in, or who have recently left, foster care. Callers to The Heartline will access a caring, relatable responder who is a young adult with personal lived experience in foster care or the juvenile justice system in New York State.

Provides referrals in all areas affecting the advancement of mental health and well-being including holistic based. Also offers a Lending Library.

Offers a helpline for individuals needing support regarding many issues impacting them as a gay or lesbian individual.

* Provides respite to those individuals who are experiencing a crisis and are in recovery from mental illness. * Offers a peer-based program which provides guidance, mentoring, as well as support to others who are experiencing a crisis and need to get out of their home. The average length of stay at Affinity Place can be 3 to 5 days and then a Peer Support Specialist will complete a follow up on individual progress for up to 30 or 60 days. Affinity Place is an East House program administered in collaboration with the Mental Health Association of Rochester.* Offers a Talkline/Warmline.

* Offers shelter and placement service for homeless and stray animals.* Offers low cost spay/neuter services of owned dogs and cats to low-income and qualified individuals.* Provides temporary care (30 days) of animals for qualifying pet owners. Pet owners receiving support/social services, or leaving a domestic violence situation, veteran or active military duty, victim of house-fire or other disaster and working with the Red Cross.* Offers a variety of humane education programs that include lessons and activities that foster an appreciation for animal companions.* Lost and found pet listings, holds stray pets.* Provides pet food on an emergency basis if stocked from donations* Offers a Pet Behavior Help Line volunteers respond within 24 hours.* Provides dog and cat food to local food cupboards.* Provides low cost spay/neuter services for feral (stray, un-owned, non-domesticated) cats.