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160 Genesee Street, Auburn, NY 13021
  • Processes applications for financial assistance for low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Open November 1, 2023. Emergency benefit: assists low-income individuals who are facing a heat or heat-related energy emergency. Emergency benefit applications: Open January 2, 2024. Heating equipment repair or replacement: assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications: Open all year round. Heating Equipment Tune-Up: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Tune-Up Component Applications: Open all year round. Cooling Assistance: provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat. Cooling Assistance Applications: Open April 15, 2024.
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211 Life Line Finger Lakes
5600 Fishers Ln, Rockville, MD 20857
24/7/365 crisis counseling hotline for those experiencing emotional distress related to any natural or human-caused disaster.
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211 Susquehanna UW Vestal
1900 S Clinton Avenue, Rochester, NY 14618
  • Facilitates applications for financial assistance to seniors through the Home Energy Assistance Program (HEAP), which offers various benefit components. Regular Benefit: assists low income individuals with the cost of heating their home. Emergency Benefit: assists low income individuals who are facing a heat or heat related energy emergency.
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211 Life Line Finger Lakes
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203 West Liberty Street, Rome, NY 13440
Provides HEAP outreach and assists clients with HEAP applications.
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211 Mid New York
30 Church Street, Rochester, NY 14614
  • Provides residents with opportunities to get relief from the heat with cooling sprays from fire hydrants, extended hours at City pools and spray parks.The City of Rochester has announced Cool Sweep for June 17th - June 20th as it will be over 85 degrees. School District will implement its early dismissal schedule for grades PreK through 8 and cancel all after-school activities on Tuesday, Thursday and Friday. Schools are closed Wednesday in observance of the Juneteenth holiday.Students and residents can escape the heat in the City's air-conditioned R-Centers and libraries or cool off in a spray park with the following schedule:M 2:00PM-9:00PM, TU-F 9:00AM-9:00PM. . Adams, 85 Adams St.. Avenue D, 200 Avenue D. Carter, 500 Carter St.. Frederick Douglass, 999 South Ave.. Edgerton, 41 Backus St.. Willie W. Lightfoot, 271 Flint St.. David F. Gantt, 700 North St.. Trenton and Pamela Jackson, 485 N. Clinton Ave.. Thomas P. Ryan, 530 Webster Ave.Students will be served lunches and snacks Tuesday through Friday, and dinner on Monday.Spray Parks: M 10:00AM-9:00PM, TU-F 9:00AM-9:00PM. . Carter Street R-Center, 500 Carter St.. Edgerton R-Center, 41 Backus St.. David F. Gantt R-Center, 700 North St.. Thomas P. Ryan R-Center, 530 Webster Ave.. Roxie Ann Sinkler R-Center, 75 Grover St.. Tyshaun Cauldwell R-Center for Hope, 524 Campbell St.. Humboldt R-Center, 1045 Atlantic Ave.Spray Features: 10 a.m. to 8 p.m. Monday through Friday. Dr. Martin Luther King Jr. Memorial Park, 353 Court St. (at the play area). Fourth and Peck Playground, Corner of Fourth and Peck Streets. Troup Street Park, Troup Street and Van Auker Street (between Reynolds Street and Ford Street)City Branch Libraries:During this Cool Sweep period, Arnett, Lincoln and Winton Branches will offer extended hours until 9 p.m. However, all libraries will be closed Wednesday, June 19, in observance of the Juneteenth holiday. Arnett Branch, 310 Arnett Blvd., (585) 428-8214;Central Library of Rochester & Monroe County, 115 South Ave., (585) 428-7300;Charlotte Branch, 3557 Lake Ave., (585) 428-8216;Frederick Douglass Community Library, 971 South Ave., (585) 428-8206;Lyell Branch, 956 Lyell Ave., (585) 428-8218Monroe Branch, 809 Monroe Ave., (585) 428-8202;Phillis Wheatley Community Library, 33 Dr, Samuel McCree Way, (585) 428-8212;Sully Branch, 530 Webster Ave., (585) 428-8208;Winton Branch, 611 N. Winton Rd., (585) 428-8204;For more information on other location hours, visit: https://roccitylibrary.org/location/
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211 Life Line Finger Lakes
287 Genesee Street, Utica, NY 13502
Provides HEAP outreach and assists clients with HEAP applications.
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211 Mid New York
1 Dipronio Drive, Waterloo, NY 13165
  • Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components. Regular benefit: assists low income individuals with the cost of heating their home. Regular HEAP applications: Open November. Emergency benefit: assists low income individuals who are facing a heat or heat related energy emergency. Open January. Heating equipment repair or replacement: assists low income homeowners repair/replace their furnace. Heating Equipment Repair or Replacement applications: Open November. Heating Equipment Tune-Up: provides equipment inspections and cleanings prior to the start of the heating season. Heating Equipment Tune-Up Component Applications: Open November. Cooling Assistance: provides cooling assistance service to HEAP eligible households that include an individual with a documented medical condition that is exacerbated by heat. Cooling Assistance Applications: Open May.
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211 Life Line Finger Lakes
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5600 Fishers Lane, Rockville, MD 20857
Provides help to substance abuse and mental illness. The goal is to limit the impact of such things on America's community. Services range from disaster relief to drug addiction.
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211 Tompkins Cortland
111 Westfall Road, Rochester, NY 14620
  • Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened November 1, 2023 (Closing Date: April 12, 2024). Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency Opened January 2, 2024. Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications. Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications. Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. Opened April 15, 2024. Closing date: July 22, 2024.
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211 Life Line Finger Lakes
7359 Oswego Road, Liverpool, NY 13090
  • Offers emergency disaster services such as shelter, food, clothing, disaster welfare inquiries, emergency preparedness and response planning. Also offers family emergency/disaster training.* Offers Volunteer opportunities.
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211 Life Line Finger Lakes
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60 Central Ave, Cortland, NY 13045
Code Blue Warming Centers Info for Winter 2025-2026 https://www.cortlandcountyny.gov/149/Social-Services Coordinated Entry update-Coordinated Entry for Cortland county is now overseen by CARES NY. Callers seeking CE assessment can either go to Catholic Charities or contact CARES NY Coordinated Entry line at 518-489-4130 ext 719Three major divisions: Income Maintenance Temporary Assistance Temporary Assistance to Needy Families (TANF), partially federally-funded Safety Net (SN), partially state-funded Food Stamps Medicaid Home Energy Assistance Program (HEAP) Employment programs Child Care Block Grant (CCBG) Child support Emergency programs Homeless assistance Services Foster care Preventive Services Adoption Child Protective Services (CPS) Coordinated Children's Services Initiative (CCSI) Adult Protective Services Long Term Care services Administration Resource recovery Records retention Network technology Accounting Staff development Security, legal, fraud Special projects, e.g., implementating TANF allocations when available For after hours assistance, contact the Cortland Co. Sheriff's Department, non-emergency line: 607-753-3311.
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211 Tompkins Cortland
1 Murray Hill Drive, Mt Morris, NY 14510
  • Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: Assists low-income individuals with the cost of heating their homes. Usually opens in November. Emergency benefit: Assists low-income individuals facing a heat or heat-related energy emergency. Heating equipment repair or replacement: Assists low-income homeowners repair/replace their furnaces. Heating Equipment Tune-Up: Provides equipment inspections and cleanings before the start of the heating season. Cooling Assistance: Provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat.
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211 Life Line Finger Lakes
333 Glen Street, Suite 104, Glens Falls, NY 12801
Provides assistance and care to families immediately in the event of natural and other disasters including home fires, flood, and power outages due to storms.
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211 Mid New York
150 N Albany St, Ithaca City, NY 14850
Emergency Food delivery available to residents of Tompkins County 1x month- callers can now contact Salvation Army directly for this serviceMulti-program organization with religious and human services components.Annual Thanksgiving Dinner: Doors open 11 am 12 - 2 pm doors close at 2 pmServes 250 people
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211 Tompkins Cortland
210 W Main Street, Rochester, NY 14614
  • Provides crisis housing for men and women. Counseling and case management. Support services for homeless individuals or those in need. Assists with finding permanent housing.* Provides a warming center during Code Blue in Monroe County.
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211 Life Line Finger Lakes
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77 Norwood Drive, Buffalo, NY 14224
  • Provides feeding unit (36 feet long) equipped to prepare 10,000 meals per day. * Provides recovery trailers (16 and 12 feet long) each containing tools, generators, high pressure water sprayers, wheel barrows, shovels, rakes, air compressors, chainsaws, gloves, masks, tools, protective gear, etc. * Provides shower/laundry trailers (28 and 30 feet long), including one water purification unit. * Provides utility trailer serving as a storage unit for extra supplies.
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211 Life Line Finger Lakes
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1900 S Clinton Avenue, Rochester, NY 14618
  • Provides free fans for people ages 55 and older, or those who are younger with a disability, who do not have air conditioning.* Service is a partnership between the Fan Club, Lifespan, and other agencies.
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211 Life Line Finger Lakes
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Po Box 5918, Bethesda, MD 20824
  • Provides confidential mental health counseling via phone, video counseling, and in-person to service members, veterans, and their loved ones.* Provides no cost care to a few other carefully selected populations, including victims of natural and man-made disasters, survivors of gun violence and their families, victims of crime, and survivors of abuse and assault.* Serves the above populations through the following types of volunteer mental health professionals and services: Psychologist, Psychiatrists, licensed marriage and family counselors, licensed clinical social workers, pastoral counselors. Individual, martial, group, and family services.
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211 Life Line Finger Lakes
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35 Ardmore Street, Rochester, NY 14611
  • Provides a warming center during Code Blue in Monroe County.
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211 Life Line Finger Lakes
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300 West Avenue, Brockport, NY 14420
  • Provides a warming center during Code Blue in Monroe County.
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211 Life Line Finger Lakes
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36-42 Main St, Binghamton, NY 13905
What "Code Blue" means It is an emergency plan for extremely cold weather.It is activated when temperatures, including wind chill, are expected to drop below32 for at least two consecutive hours.The plan ensures that those without shelter have a place to go to stay warm. Where to find shelter YWCA: 80 Hawley St, BinghamtonYMCA of Broome County: 61 Susquehanna St, BinghamtonVolunteers of America: 320 Chenango St, BinghamtonUP Comfort Center: 42 Chenango St, BinghamtonIf shelters are full, the county may also contract with local hotels to provide rooms. How to get help If you are in need of shelter, go to one of the listed locations.You can get assistance with transportation from local law enforcement if needed.If the office is closed, you can call 911 to be connected with the Department of Social Services. Additional services The Broome County Department of Social Services (DSS) can provide additional support for those who use the shelters.This can include help with clothing, food, and connecting with other resources.Case managers can also be available to help with longer-term goals like finding permanent housing.
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211 Susquehanna UW Vestal
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110 Walt Whitman Road, Suite 101, Huntington Station, NY 11746
Facilitates communication between nonprofit agencies providing disaster preparedness and relief services. Serves as liaison and communications hub between non-profits and emergency management officials from local, state and federal governments. Assembles Long Term Recover Groups post disaster to facilitate the provision of relief services to affected residents of Nassau and Suffolk Counties.
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211 Hudsson Valley / ADK
40 Saw Mill River Road , Hawthorn, NY 10532
Provides financial assistance, casework & recovery planning which includes health, mental health & spiritual care services, for fires and other disasters; provides disaster relief for larger scale disasters such shelter, distribution of supplies and reunification.
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211 Hudsson Valley / ADK