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• Accepts and investigates complaints and consumer fraud reports from individual consumers.

• Assists minorities and women in launching and growing their businesses through classroom instruction, one-on-one technical assistance, and help with New York State Minority and/or Women-Owned Business Enterprise certification applications. * Assist dislocated workers, individuals with disabilities, as well as aspiring small businesspersons in the start-up, development, and/or expansion of independent self-owned micro-enterprise ventures.

• Provides one-time rental assistance for eviction prevention or a security deposit to divert a family from a shelter placement. All requests for assistance via the Prevention & Diversion Program go through an online portal. This portal is ONLY open for requests during the first week of each month.* Applicants who have illustrated a stable rental history and/or an ability to pay future rent will be supplemented by aftercare case management for up to one year from Family Promise of Greater Rochester staff and/or partner agencies.

• Provides short-term financial support, as well as moderate case management in order to ensure a successful transition to stable housing.

• Provides a food voucher and groceries.* Provides general counseling services.* Provides clothing for all ages.* Provides assistance with Social Security Income (SSI) and other benefits.* Provides tenant/landlord dispute and rent/eviction services.

Offers disaster relief funds for eligible homeowners up to $50,000. Applications submitted through website form.

• Provides feeding unit (36 feet long) equipped to prepare 10,000 meals per day. * Provides recovery trailers (16 and 12 feet long) each containing tools, generators, high pressure water sprayers, wheel barrows, shovels, rakes, air compressors, chainsaws, gloves, masks, tools, protective gear, etc. * Provides shower/laundry trailers (28 and 30 feet long), including one water purification unit. * Provides utility trailer serving as a storage unit for extra supplies.

• Provides emergency temporary financial assistance with paying for: Utility bills Rent* Offers benefits screening with assistance available online regarding eligibility requirements and application processes for Temporary Assistance, Food Stamps, Health Insurance, tax credits and other related programs by visiting www.mybenefits.ny.gov.