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Provides care coordination, specialty and primary health care, HIV/AIDS specialty care, LGBTQ+ specialty care, STI/HCV testing, syringe exchange, buprenorphine program, and harm reduction program. Also provides linkage to mental health services, substance use counseling, housing assistance, nutrition assistance, and transportation assistance.

Provides secure, recovery oriented living environments for individuals with psychiatric disabilities. Committed to assisting clientele to live meaningful, productive lives by providing flexible supports in a person-centered atmosphere. Residents of all programs learn the skills necessary to live independently. Treatment apartments are certified by the New York State Office of Mental Health and provide consumers with the highest level of independence. Staff make routine visits and are available 24 hours a day in case of an emergency.

Offers individual, group, and psychiatric services to adolescents and adults utilizing a Person Centered approach.

Care coordinators assist clients with:

• Finding a doctor or specialist
• Making sure that doctors are talking to each other and the client about their care
• Advocating for the client
• Helping the client understand and remember confusing information
• Scheduling appointments, tests, and more
• Getting care when the client is discharged from the hospital
• Getting into mental health counseling or substance use programs
• Finding transportation to medical appointments

Recruits, trains, and supports foster parents, including those providing therapeutic foster care.

• Works with kinship homes, traditional two parent homes, single parent homes, same-sex couples, and racially diverse homes.
• Offers 24-hour emergency support.
• Offers monitored visitation with birth family.
• Offers support from Licensed Social Worker and Mental Health professionals as well as case managers.
• Offers support groups and training to Foster Parents as well as respite (babysitting) if needed and assistance in all areas of care.
• Provides psychiatric services when needed.
• Practices "Normative Culture" which is based on all team members (foster families included) valuing and exhibiting four norms: Respect, Responsibility, Goal Directed Behaviors, and Safety (emotional, psychological, and physical).
• Provides practice and training in trauma informed and trauma sensitive environments and approaches.

Interim case management for individuals living with mental health issues who are in need of support, assessment, referral or linkage to long term services.

Services provided without regard to income to assist people age 18 or older who have physical or mental impairments to the extent that they cannot meet their basic needs for food, clothing, shelter or medical care; are unable to protect themselves from neglect, abuse or hazardous situations; and have no one willing or able to help them in a responsible manner. Personal Care Services Aide Program: Provides some or total assistance with personal hygiene, dressing, and feeding; nutritional and environmental support functions and health related tasks. Such services should be essential to the maintenance of the patient's health and safety within his/her own home, ordered by the attending physician based on an assessment of the patient's needs by a qualified person in accordance with a plan of care, and supervised by a registered professional nurse. Consumer Directed Personal Assistance Program: New York State recognizes that some patients who need personal assistance also have a strong desire to manage their own services. Consumer Directed Personal Assistance allows patients to screen, interview, hire, train and supervise their attendants.

Services include nursing, social services, home health aides, social workers, infusion therapy, home health evaluations and assessments, nutritional counseling, arranging of medical equipment and supplies, and physical, occupational, and speech therapy. Specialized programs in pediatrics, behavioral health, and wound care available. In-facility assessments for discharge planning at hospitals and skilled nursing facilities available upon request. Serves as a state provider in the MOMS (Medicaid Obstetrical & Maternal Services) Program, providing comprehensive support nursing services for prenatal and postpartum women.

Provides time limited care coordination services in the home and community to keep older adults with mental health diagnoses independent in their homes through linkage, referral, advocacy, and intervention with formal and informal supports. Care Coordinators and Nurses provide an in-depth assessment leading to the creation of an individualized action plan that empowers the older adult to remain successful in the environment they deem most comfortable. Potential services include but are not limited to: engagement, linkage, referral and advocacy; medication insight and management; navigation and assistance in obtaining entitlements; support and guidance for family and caregivers; workshops and programming to increase skills and empower the individual and their support network.

Community based case management services for adults with mental illness living in the community independently, with family, or in community residences. Offers three levels of mental health case management to meet the varying needs of consumers: Intensive Case Management (ICM), Supportive Case Management (SCM), and Community Support Services (CSS). Provides a continuum of care with maximum flexibility and the option to easily and efficiently move from one level to the next as a consumer's needs change.

free, confidential, nationwide resource, available 24/7, that connects Veterans in crisis and their loved ones with specially trained crisis responders. Veterans don't have to be enrolled in VA benefits or health care to connect with crisis support. Veterans Crisis Line responder will help veterans get through the crisis and then connect them with the services, either from a local VA medical center or elsewhere in the community. After, a local suicide prevention coordinator (SPC) will reach out the next business day. Responders can also help active-duty service members and their loved ones through the Military Crisis Line; see Intake for details. ##Veteran##

A confidential peer-support and information line that connects residents living with mental health and substance abuse issues with trained Peer Companions who can offer non-judgmental empathetic conversation and help callers find helpful resources in Erie County or, if requested, set up face-to-face visits with a Peer Bridger. Warm Line is for informational and peer-support purposes only. Service is not intended to replace consultation with a mental health provider.

A peer run program providing support, education, and advocacy to families who have a child/adolescent that has emotional and/or behavioral health challenges. Provides a short-term respite program for families that qualify. Hosts a monthly support group for transition age youth (teens and young adults 18 and over). Also provides support to the behavioral health units of BryLin Hospital and Erie County Medical Center.

Offers a wide range of comprehensive mental health services including counseling, cognitive behavioral therapy, EMDR (eye movement desensitization and reprocessing), individual and group therapy, trauma based treatments, treatment for children, medication evaluation and services. Counseling and treatment available for people having problems with anxiety, depression, stress, relationships, anger management, or post-partum depression. Provides a response to mental health emergencies. Also makes referrals for Personalized Recovery Oriented Services (PROS) and Care Coordination.

Supportive community living for parenting youth ages 14-21 in the foster care system. Provides the opportunity for youth to raise their children in a supportive home while working on goals related to permanency, self-sufficiency, and parenting. Each resident contributes to the care of the home by doing daily chores and preparing meals. Youth participate in regular community meetings related to issues within the home. Youth are connected to school, work, vocational training, day care services, medical services, and mental health services. Facility is comprised of 8 bedrooms, a shared dining room, living room, kitchen, and bathrooms.

Lee Randall Jones Community Residence, certified by the Office of Mental Health, is an eight bed residence located in Cheektowaga. The Community Residence provides services to children ages 5-14 with a primary psychiatric disability that does not require acute care but may still need the structure and support of this community based program. The program provides 24-hour supervision paired with community-based medical, recreational, and psychiatric services that may continue once the child is discharged home.

Provides newborn care, breastfeeding support, well child visits, school and sports physicals, sick visits, mental health and ADHD treatment, family planning for teens, STI testing, developmental screenings, hearing screenings, vision screenings, and the Reach Out & Read free book program.

Offers a range of vocational rehabilitation services that assist clients with mental illness to select, obtain, and maintain preferred competitive employment positions in the community. Programs include:

• Supported Employment: Assistance with selecting, obtaining, and maintaining a competitive job with on-the-job and off-the-job support.

• Rapid Employment/Job Placement: Assistance with finding a competitive job in the community.

• Ticket to Work (TTW): Very flexible employment services designed to meet individual employment needs. Allows clients to choose from a range of services listed in other programs. Typically individuals in the Ticket to Work program have a work history and desire to work approximately 25+ hours/week with the goal to eventually be off of entitlement benefits (SSI/SSDI).

• Peer Specialist Program at Leroy Manor: Designed to provide outreach and peer support to individuals with mental health conditions in a residential setting.

Other services include Job Search, Placement, and Support, Resume and Cover Letter Development, Interview Preparation and Practice, Skills Development, Work Readiness Classes, and Benefits Advisement. Also provides Peer Bridger support services for individuals who are coming out of Rochester Psychiatric Center or other Article 28 hospitals as well as individuals diagnosed with a mental health condition that are residing in the community. These services help individuals link to and engage with needed resources/supports. Peer Bridger services are unique in that they are one-on-one services meeting with a peer support professional to work on goal setting, budgeting, accessing community supports, and other services/information. ##REENTRY##

A 24-hour state-operated supervised community residence with 24 beds. Offers support and skills training to individuals preparing for more independent living environments.

A peer-led, confidential warmline for young adults (ages 14-21) who are currently or have once been impacted by the child welfare / foster care system. Offers a support space where young adults can call to talk about the highs and lows of their experiences with a peer who has navigated similar situations and can connect the caller with information and resources that can assist them. Callers have all decision-making power during the call, and can call as often as they need to. Callers may be connected with resources in the following categories:

• Mental Health
• Housing/Shelters
• Food Access
• Education/GED
• Legal and Rights
• Support Groups
• Domestic Violence
• Vocational/Employment Readiness
• Young Parenting Supports
• LGBTQIA
• Crisis Services
• Addiction Supports

The Heartline is provided in partnership with the New York State Office of Children and Family Services.

Program is for individuals, families, and service providers seeking Assertive Community Treatment (ACT), care management, residential or housing services for adults and children living with mental health illness/emotional disturbances. Assesses the strengths and needs of those referred and then creates a plan for linkage with the most appropriate services. Coordinates with Health Homes for most appropriate Care Management service as appropriate.

Provides mental health and psychiatric medication management services for children, adolescents, and adults provided by NYS licensed therapists. Psychiatric Nurse Practitioners are available for consultation and medication management for clients enrolled in therapy. Therapists specialize in providing counseling for people experiencing depression, anxiety, trauma, eating disorders, sexual abuse, adjustment issues, family conflict, school problems, issues related to divorce, adoption, grief and loss, LGBTQ+ issues, and other mental health diagnoses. Therapists are trained in evidence-based interventions, including Eye Movement Desensitization and Reprocessing (EMDR), Cognitive Behavioral Therapy (CBT), and Dialectical Behavior Therapy (DBT). Mental health services are also provided for adults and children who have a mental health disorder as a primary diagnosis and who may have a concurrent substance abuse disorder which is stabilized or in early remission. Collaborates with established OASAS licensed treatment providers to ensure that the mental health treatment needs of recovering substance abuse clients are met, to provide support for the clients' recovery process, and to minimize symptoms and the potential for psychiatric decompensation, psychiatric hospitalization, or relapse of substance abuse. Provides in-office and telehealth appointments--when clinically appropriate. All initial appointments must be completed in person.

A "one-stop-shop" for children and their families in the aftermath of child abuse. Serves as a home-base for multidisciplinary team members to come together in one place for the benefit of the child. The JFCAC staff and multidisciplinary team consists of compassionate, highly-skilled professionals in the fields of law enforcement, child protection, prosecution, medicine, mental health, victim advocacy, and forensic interviewing. All services provided to children and their caregivers at the JFCAC are offered on-site and free of charge. Additional sites: 31 Duncan Street, Warsaw, NY 14569 243 South Main Street, Albion, NY 14411