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83 Seneca Street, Geneva, NY 14456
- Provides public assistance through the following programs: SNAP (Food stamps). Medicaid. Rent payment assistance. Benefit information can be found at www.mybenefits.ny.gov. * Offers emergency housing for individuals and families. * Provides assistance to teenage runaways. * Provides fraud investigation services. Reviews information and investigates complaints of welfare fraud.
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211 Life Line Finger Lakes
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100 West Dominick Street, Rome, NY 13440
Offers temporary help for individuals and families in need while they work towards self sufficiency. Will assist with security deposit or first month's rent, but not both.
Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance recipient may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.
Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their five-year limit of FA). Cash benefits are limited to two years in a recipient's lifetime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.
Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.
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211 Mid New York
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77 Water Street, Lyons, NY 14489
- Provides homeless services for individuals and families in Wayne County.
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211 Life Line Finger Lakes
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800 Park Avenue, Utica, NY 13501
Offers temporary help for individuals and families in need while they work towards self sufficiency. Will assist with security deposit or first month's rent, but not both.
Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance recipient may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.
Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their five-year limit of FA). Cash benefits are limited to two years in a recipient's lifetime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.
Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.
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211 Mid New York
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160 Genesee Street, Auburn, NY 13021
- Provides emergency housing placement in shelters throughout the county during non-business hours.
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211 Life Line Finger Lakes
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1 Murray Hill Drive, Mt Morris, NY 14510
- Provides emergency temporary housing placement.
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211 Life Line Finger Lakes
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600 Albany Avenue, Suite 2, Amityville, NY 11701
Educates the public about services available to the homeless of Nassau and Suffolk Counties. Provides a hotline for housing referrals, supplies school backpacks and conducts a one day summer camp for homeless children. Provides coordinated applications to HUD for homeless funding and coordinates services to the homeless from more than 60 nonprofit organizations.
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211 Hudsson Valley / ADK
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260 Calkins Road, Rochester, NY 14623
- Provides case management for veterans who are homeless or facing homelessness. Services include: Housing search assistance. Assistance with shelter placement. Information and referral for other housing assistance programs.
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211 Life Line Finger Lakes
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691 Saint Paul Street, Rochester, NY 14605
- Provides emergency housing placement in shelters throughout the county during non-business hours; available to DSS and non-DSS recipients.
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211 Life Line Finger Lakes
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160 Genesee Street, Auburn, NY 13021
- Provides emergency housing placement in shelters throughout the county during regular business hours.
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211 Life Line Finger Lakes
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301 North Washington Street, Suite 2110, Herkimer, NY 13350
Offers temporary help for individuals and families in need while they work towards self sufficiency. Will assist with security deposit or first month's rent, but not both. Coordinates shelter assists during and after business hours. Responsible for paying for and assisting in the scheduling of burials for residents of Herkimer County who die without funds or family to arrange and pay for a burial.
Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance recipient may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.
Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their five-year limit of FA). Cash benefits are limited to two years in a recipient's lifetime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.
Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.
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211 Mid New York
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East Syracuse, NY 13057
Provides comprehensive information and referral for human services for Jefferson, Lewis, Onondaga, Oswego, and St. Lawrence counties.
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211 Central New York
94 Exchange Street, Geneva, NY 14456
- Offers Peer Support Services through Drug Court and Family Treatment Courts for individuals in recovery. * Offers SSI/SSD Advocacy via DSS referral. * Provides Post-Adoption & Post-Guardianship in-home case management. * Provides homeless Coordination through DSS.
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211 Life Line Finger Lakes
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3010 County Complex Drive, Canandaigua, NY 14424
- Provides public assistance through the following programs: SNAP (Food stamps). Medicaid. Rent payment assistance. Benefit information can be found at www.mybenefits.ny.gov. * Offers emergency housing for individuals and families. * Provides assistance to teenage runaways. * Provides fraud investigation services. Reviews information and investigates complaints of welfare fraud.
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211 Life Line Finger Lakes
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133 North Court Street, Building 1, Wampsville, NY 13163
Offers temporary help for individuals and families in need while they work towards self sufficiency.
Family Assistance (FA) provides cash assistance to eligible families with minor children living with a parent or caretaker. It operates under TANF guidelines with a five-year time limit.
Safety Net Assistance (SN) provides cash assistance to individuals, couples, and families not eligible for FA due to time limits. Cash benefits are limited to two years, after which non-cash assistance vouchers are issued.
EAF and Emergency Safety Net Assistance (ESNA) provide assistance to families facing crises that threaten household stability, including diversion payments to prevent applying for ongoing assistance, evictions, utility shut-offs.
Emergency Adult Assistance (EAA) supports individuals on SSI with emergencies beyond their control, such as emergency housing, catastrophes like fires or floods, replacement of SSI checks if lost due to theft.
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211 Mid New York
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320 West Martin Luther King Junior/state Street, Ithaca City, NY 14850
Fall 2025 Update- When the temperature drops below 32 degrees (including wind chill) Code blue is enacted. Contact Dept of Social Services during business hours (M-F 8:30-4:30) , if after business hours contact non emergency dispatch at 607-272-2444 to be connected to on call caseworker.The Code Blue shelter is located at 227 Cherry st Ithaca phone number is 607-252-9280Conducts emergency assessments for homeless individuals and families.Domestic Violence ServicesAssistance to persons with emergency need for housing and/or food or are victims of domestic violence. Determines eligibility and refers those eligible to appropriate services. administers Housing First, helping homeless families and individuals obtain housing that otherwise might be unaffordable.(see Social Services Department, T.C., Housing First/STEPH for details) one-time furniture vouchers. If furniture is destroyed by fire, flood, etc, additional voucher can be obtained if individual applies and is determined income-eligible for DSS services. ESG- Emergency Solutions Grant: See separate program record
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211 Tompkins Cortland
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Buffalo, NY 14209
Provides emergency housing placement after hours for the Erie County Department of Social Services (ECDSS). Assesses callers with emergency housing needs to determine if their situation makes them eligible for emergency shelter provided by the County, and provides placement for clients determined to be eligible.
Available during hours that the Department of Social Services is closed: Monday-Friday, 4pm-8am; 24 hours a day on holidays and weekends.
Also provides transportation for individuals placed after hours for ECDSS by 211 WNY.
Over the phone translation services used.
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211 Western New York
691 Saint Paul Street, Rochester, NY 14605
- Provides emergency housing placement in shelters throughout the county during regular business hours; available to DSS and non-DSS recipients.
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211 Life Line Finger Lakes
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