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The 2-1-1 Transportation Specialist is responsible for providing solutions-focused assistance to a caseload of clients, particularly individuals underserved by transportation services, individuals in rural communities, and inter/cross-county commuters lacking consistent access or affordable transportation options.Services includetrip planningassistance with Medical transportation options including Medicaid Transportation Employment related transportation assistanceproviding access to emergency ride home program, free bus passes for TCAT, Gadabout and cross county transit providersassistance with long distance trip planning, help with booking city bus rides (Flixbus, Ourbus)

Provides temporary financial assistance to individuals who are in need including help with gas money, processing National Fuel assistance applications, bus tokens, and additional situations depending on need. Limited funding is available.

Provides funds to help individuals obtain and retain their employment and to become more employable by removing barriers to adequate transportation. includes auto repair grants, insurance payment grants, registration payment grants.

Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:

Provides transportation assistance to individuals in order for them to gain/maintain employment. Offers assistance with vehicle repairs, tire replacement, insurance/loan payments, and altnerative methods of transportation.

Works with Greyhound Lines Inc to arrange bus ticket home for qualified youth or runaways 12-21 yrs who want to return home.

Offers free services to young people with limited or no access to money, 24/7 support via email, phone, live chat and text. NRS provides free services to youth in crisis aged 12 to 21. We hear from young people who are at home and simply need somewhere to turn for advice, and also we connect with youth who have runaway or were kicked out of their home and are now couch surfing, living in their car or staying in shelters or on the street. If you are still unsure about how we might be able to help, contact us and we can refer you to another service, if needed. Through our extensive, nationwide network of organizations and services, we are able to find open shelters, mental health services, food pantries, protection from human traffickers and more.

Provides help with navigating the 511 NY Southern Tier Rideshare services. Helps eliminate transportation barriers to and from medical appointments. Offers bus tokens and gas money to individuals in need of transportation assistance for non-emergency medical appointments, finding employment, groceries, and applying or re-certifying for services at a human service agency.

Provides help with navigating the 511 NY Southern Tier Rideshare services. Helps eliminate transportation barriers to and from medical appointments. Offers bus tokens and gas money to individuals in need of transportation assistance for non-emergency medical appointments, finding employment, groceries, and applying or re-certifying for services at a human service agency.

Provides free diapers, household items, furniture, dishes, pots and pans, utensils, linens and towels, bed frames and other items, personal hygiene items. Specific items available varies depending on what has been donated. Donations accepted at Community Action Angels Warehouse.

Provides free diapers, household items, furniture, dishes, pots and pans, utensils, linens and towels, bed frames and other items, personal hygiene items. Specific items available varies depending on what has been donated. Donations accepted at Community Action Angels Warehouse.

Serves consumers whose transportation needs cannot be met by Medicaid transportation and to ensure they have access to medical appointments and HIV related services. Individuals are provided cab rides, bus tokens, or gas cards to meet with their medical providers.

Serves consumers whose transportation needs cannot be met by Medicaid transportation and to ensure they have access to medical appointments and HIV related services. Individuals are provided cab rides, bus tokens, or gas cards to meet with their medical providers.

* Assists military families coping with deployment and injury recovery as they struggle with devastating budget issues. Critical financial assistance is provided for the following services: Auto payment. Auto Repair. Child & dependent care. Dental. Food assistance. Essential home items. Medical. Moving & relocation. Rent & Mortgage. Travel & Transportation. Utilities. Vision Care. Home Repairs.

Offers individuals and families who are struggling to meet their basic needs assistance which includes a listening ear, referrals to existing programs and services, and when needed, material goods and financial assistance.

Provides assistance with basic needs for individuals or families who have emergency need, including those who are homeless or at risk of being homeless. Services provided, as resources permit, include emergency rent payment assistance, local and long distance transit fare, prescription payment assistance, clothing, utility assistance, and baby formula.

* Assists military families coping with deployment and injury recovery as they struggle with devastating budget issues. Critical financial assistance is provided for the following services:

• Auto payment
• Auto Repair
• Child & dependent care
• Dental
• Food assistance
• Essential home items
• Medical
• Moving & relocation
• Rent & Mortgage
• Travel & Transportation
• Utilities
• Vision Care
• Home Repairs

Supports-for-Health is a pilot project that aims to increase access to critical health related services for Medicaid enrollees in Tompkins, Cortland, Steuben, Chemung, and Schuyler Counties.Cortland County SFH provides transportation to limited CSAs, Nutrition Counseling Sessions, Diabetes prevention classes and chronic disease prevention classes for individuals who are low income

Update July 2024- The Samaritan Center has a NOEP coordinator that assists with SNAP eligibility and application.Referrals and assistance to low-income residents with urgent needs at its Ithaca offices and food pantries in Danby, Groton and Caroline.Free clothing, personal care products, linens, towels sheets and diapersAccepts gently used donations of bedding (sheets, blankets,etc.), towels and clean clothing for men, women and children, including shoes.Once-a-year emergency financial help when resources are available:Security deposits eligibility requirements:-Tompkins County resident moving within Tompkins County-Ineligible for Department of Social Services security deposit voucher-Family has not received security deposit funds in the past 5 years-Income must be less than 60% AMI guidelines-Assistance must be within the FMR guidelines for the unit size and household size-Application and approval process take about 2 weeks-Applicant can not reside in unit before approved inspection or application approvalUtilities- Must have shut-off notice and denial from DSS during HEAP (they are flexible w/ requiring DSS denial letters).Can do minimal fills for propane.Back rent - when funding is available (similar eligibility guidelines as security deposits program)Prescription medications (controlled substances not eligible)Transportation assistance - bus passes or gas vouchers for: education (semester long), employment (verification required-not to look for employment), or medical appointments within Tompkins County.Limited car repair funding available, applicant needs a quote and mechanic needs a W9. Applicant pays the difference for repairs beyond $500.Moving Assistance (limited funding)- Partnership with Reuse where CC refers to the ReMap program for store credit to get furniture, household goods, appliances, etc., and Reuse provides access to moving truck, driver and movers for up to 2 hours for one move per year.-Move must be within Tompkins County.-Low-income households (60% AMI guidelines)-The program doesn't have the capacity to go up and down multiple floors when moving items.-All items must be packed and prepped for moving.-Items can be moved to a storage facility rather than apartment, if there is not a new apartment lined up yet-Refer to the Samaritan Center for screening.Tompkins County site for:Fidelis, Child Health Plus, Medicaid, and Medicare applicationsFood Stamps screeningAnnual Winter Event "Share the Warmth": clothing drive gathers items at red collection bins throughout Tompkins County. Seeks donations of clean items in good condition (working zippers, no missing buttons, no spots/stains). Typically late November or Early December.

Offers temporary help for individuals and families in need while they work towards self sufficiency. Will assist with security deposit or first month's rent, but not both. Responsible for paying for and assisting in the scheduling of burials for residents of Hamilton County who die without funds or family to arrange and pay for a burial.

Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance case may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.

Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their 5-year limit of FA). Cash benefits are limited to two years in a recipient's lifeltime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.

Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, help with food expenses, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.

Serves consumers whose transportation needs cannot be met by Medicaid transportation and to ensure they have access to medical appointments and HIV related services. Individuals are provided cab rides, bus tokens, or gas cards to meet with their medical providers.