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NYSEG customer contact to assist with resolving problems paying NYSEG bill.Special Protections may apply if:1) serious medical condition or life-sustaining equipment in household2) member of household in hospital (must file application "One Less Worry")3) all members of household blind, disabled, or 62+ yrs (will be contacted before shut-off.)Must talk to customer advocate located in their county.Extended Outage Relief Applicationhttps://www.nyseg.com/support/contactus/submit-claim

Heating Equipment Repair/Replacement (HERR) opened 12/11/25. Currently the HERR program is open for homeowners who are 60+ years old only.HEAP opened 12/1/2025Helps low-income households supplement high costs of home energy. Households may be eligible for; single annual benefit (regular HEAP) based on the household's method of heating emergency benefits benefits for heating repair and replacementWHERE to apply: TOMPKINS COUNTY DEPT OF SOCIAL SERVICES: Households receiving recurring Temporary Assistance or Food Stamps (SNAP) and anyone not meeting applicant requirements for County Office for the Aging. COUNTY OFFICE FOR THE AGING: Households with persons age 60 and over OR receiving SSI, Social Security Disability (SSD) or Veterans' Benefits, but not receiving recurring Temporary Assistance or SNAP (Food Stamps) benefits. Heating Equipment Repair/Replacement(HERR) open year roundHEAP Cooling funds 2026 opens 4/15/26-6/22/26 or until funds are exhausted. The Cooling program ends June 22nd or as soon as funds are depleted, whichever comes first.Air conditioning units dispersed on a first come-first served basis. Program ends in August or as soon as funds are depleted, whichever comes first.Households with these situations do not qualify for the program: have a working air-conditioner less than five years old received a HEAP funded air-conditioner in the last 5 years live in ineligible housing such as subsidized housing with heat included do not meet the medical or income guidelinesCall the DSS HEAP unit, 607-274-5264, for screening.

Neighborhood offices for paying PSEG bills, opening accounts, or asking questions about account.

Assists in receiving a monthly water bill discount, which will be applied to meter facility charge. This discount can account for up to 25% of an average residential bill. Automatically enrolled if previously received assistance through the state’s Low Income Household Water Assistance Program(LIHWAP). Also, eligible for the program if, in the last 12 months if participated in another utility affordability program or received assistance through qualifying government programs, including: • Bureau of Indian Affairs General Assistance • Federal Lifeline Program • Federal Public Housing Assistance • Food Distribution Program on Indian Reservation • Home Energy Assistance Program (HEAP) • Medicaid • Safety Net Assistance • Supplemental Nutrition Assistance Program • Supplemental Security Income • Temporary Assistance to Needy Persons/Families • Tribal Head Start • Tribal Temporary Assistance to Needy Families • Veterans Pension and Survivors Benefit Programs

Provides a $200 grant for low-income households in danger of getting their gas or electricity disconnected. Individuals can call a local community action program office to see if they qualify and fill out an application.

CAPTAIN's Family Assistance program offers advocacy and assistance in accessing emergency funds for basic needs to families in all of Saratoga County.

Emergency rental/utility assistance for residents of Sayre, Athens, and Waverly School Districts

Provides assistance to people who are deliquent on their utilities because someone in the household lost their job, or loss of head of household. Assists families in exploring all payment options.

Provides short-term help for families and individuals while they work their way toward self-sufficiency.

Payment Extension program provides payment option plans to customers who have have been hospitalized or have had an unexpected emergency and need additional time to pay their electric and gas bill.

Provides financial assistance for partial rent payment or electric/gas bill payment when facing eviction, shut off or other emergency situations, and is determined on a case by case basis. Funds are given on a one-time basis and is only partial payment assistance, and will give referrals if more help is needed. Please Note: FUNDING IS LIMITED and there is no guarantee to any service. Help is determined case by case. Please call them directly for further information.

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.” The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

Provides HEAP grants that are used to supplement annual energy costs. Funds can only be sent to primary heating supplier and can be used to pay for electricity, propane, natural gas, wood, oil, kerosene, coal and any other heating fuel. Emergency HEAP grants may also be available to eligible households with a shut-off notice or for those running out of fuel such as propane, wood, oil, kerosene or coal. Also provides assistance with replacement or repair of primary heating source.

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.” The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

Care & Share was founded by National Grid in 1981 to help low-income families and individuals with elevated bills meet their monthly payments. This year, HeartShare Human Services of New York was asked to administer the fund.

A not-for-profit public interest firm providing free legal services to low-income individuals and families in Western New York. NLS aims to create the greatest access to the justice system for low-income individuals and those living with disabilities to pursue goals that will increase both the stability and the quality of their lives. Offers services in the following areas:

• Housing (evictions, unsafe conditions, housing choice vouchers, discrimination, landlord/tenant concerns)
• Family (DV, family offense petitions, custody, visitation, divorce, child and spousal support, paternity)
• Public Benefits (temporary assistance, SNAP, Medicaid, utility shutoffs, emergency assistance, fair hearings, overpayments)
• Medical-Legal Partnership (temporary assistance, SNAP, wills, SSI, Veteran services)
• Disability (health insurance coverage issues, denial of services and equipment, SSI, SSDI, benefits advisement, overpayments, Medicaid/Medicare)
• Student Loan/Debt Counseling
• Health Insurance Navigators (New York State of Health)

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Offers education and referral services with limited direct emergency financial assistance available for electric, gas, and heating bills, prescriptions, rent, and security deposits.

Customers who are hospitalized or who have an immediate member of the family in the hospital can have their bill due date extended for an additional 30 days.

Provides free wireless phone service to low-income individuals who qualify.

Offers individuals assistance to apply for HEAP benefits.

Federally funded program designed to help low-income households meet the high cost of home energy. Both those who pay separately for heating costs and households whose heat is included in their rent may be eligible for a one time regular benefit. Additionally, households with a heating emergency may also be eligible for an emergency benefit and and/or a Heating Equipment Repair/Replacement (HERR) benefit. The HEAP year generally begins in mid-November and closes in mid-March or when the program funding is exhausted. There is also a Clean and Tune benefit, which provide energy efficiency services to eligible households prior to the start of the heating season. Such Services may include the cleaning of primary heating equipment, minor repairs, installation of carbon monoxide detector, etc. A cooling component that assists medically needy households with the purchase of air conditioners may also be available during the warmer months. Most benefits are paid directly to the heating/utility vendor. The income guidelines and benefits amounts are subject to change on a yearly basis. Applications for Regular HEAP may be submitted online at myBenefits during the HEAP season. Applicants age 60 and over as well as those who are permanently disabled may apply for regular HEAP by mail to Nassau County Office for the Aging; 60 Charles Lindbergh Blvd. Uniondale, NY 11553; 516-227-7386. All others (including applicants age 60 and over or permanently disabled, with an emergency) may apply in person or by mail to: EAC Inc. 175 Fulton Avenue 4th Floor Hempstead, New York 11550 Phone 516-565-4327. Call for detailed information.

Neighborhood offices for paying PSEG bills, opening accounts, or asking questions about account.