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60 Central Avenue, Cortland, NY 13045
Administers: public assistance Medicaid Food Stamps (SNAP) emergency assistance HEAP day care and employment services to help individuals become self sufficientCode Blue Housing Information- Starting on 11/3/2023 if the temperature or wind chill falls below 32 degrees, Cortland has opened two warming centersGrace & Holy Spirit Church, 13 Court St, M-F 4:30pm-8pm, Sat and Sun 8am-8pmThe Salvation Army, 138 S Main St back entrance, M-Sunday 8pm-8am
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211 Tompkins Cortland
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109 Mary Street, Suite 1101, Herkimer, NY 13350
- Provides financial assistance with home heating bill.
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211 Mid New York
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15 Rock Island Street, Gouverneur, NY 13642
Provides a food pantry and assists with food and other emergencies such as utilities, fuel, and shelter. Also works with families in the area of family development, including budgeting as well as job skills and job search assistance.
This pantry is in partnership with the Food Bank of CNY and can found using Food Finder.
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211 Central New York
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203 West Liberty Street, Rome, NY 13440
Provides HEAP outreach and assists clients with HEAP applications.
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211 Mid New York
100 Spring Street, Mexico, NY 13114
The HEAP program will reopen December 1, 2025 and will close April 7, 2026.
HEAP is no longer administering Heating Equipment Repair and Replacement (HERR) or Clean and Tune benefit. For assistance with furnaces, you must apply for Emergency Temporary Assistance.
EMERGENCY HEAP benefit is scheduled to open January 2, 2026.
Provides financial assistance to help low-income households meet home energy costs.
Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year. Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year. Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.
Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.
Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.Seniors ages 60 years or older can contact HEAP through the Department of Aging at 315-349-3484 to request a mail-in application.
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211 Central New York
133 North Court Street, Building 1, Wampsville, NY 13163
Provides financial assistance to help low-income households meet home energy costs.
Regular Benefits range from $20 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.
Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.
Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.
Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.
Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.
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211 Mid New York
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864 State Route 68, Canton, NY 13617
Provides a food pantry and assists with food and other emergencies such as utilities, fuel, and shelter. Also works with families in the area of family development, including budgeting as well as job skills and job search assistance.
This food pantry is in partnership with the Food Bank of CNY and can be found using Food Finder.
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211 Central New York
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9700 Nw 112th Avenue, Medley, FL 33178
- Provides a free cell phone and free airtime each month to low income individuals.These are used for emergencies that may occur outside of the home and also assist those seeking and retaining employment by having the ability to communicate with employers.
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211 Life Line Finger Lakes
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250 Arsenal Street, Watertown, NY 13601
Offers temporary help for individuals and families in need while they work towards self sufficiency.
Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance case may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.
Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their 5-year limit of FA). Cash benefits are limited to two years in a recipient's lifetime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.
Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, help with food expenses, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.
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211 Central New York
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7550 South State Street, Lowville, NY 13367
Provides start-up funding, transition funding, and ongoing financial supports in the form of rent or utilities subsidies to eligible individuals with developmental disabilities.
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211 Central New York
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118 North Tioga Street, Suite 304, Ithaca City, NY 14850
Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:
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211 Tompkins Cortland
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287 Genesee Street, Utica, NY 13502
Provides HEAP outreach and assists clients with HEAP applications.
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211 Mid New York
100 West Dominick Street, Rome, NY 13440
Provides financial assistance to help low-income households meet home energy costs.
Regular Benefits range from $20 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.
Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.
Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.
Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.
Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.
Seniors ages 60 and older can contact HEAP through the Department of Aging at 315-798-5456 to request a mail-in application.
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211 Mid New York
8265 State Route 812, Lowville, NY 13367
Provides emergency, short-term assistance (up to 30 days) to families facing utility interruptions due to non-payment.
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211 Central New York
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180 South Clinton Avenue, Rochester, NY 14611
- Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.
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211 Life Line Finger Lakes
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1001 New Market Drive, Canastota, NY 13032
- Provides assistance to families in need. Services include:
- Referral to community and government services
- Rent assistance
- Transportation related expense assistance
- Utility/Heat assistance
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211 Mid New York
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75 Main Street, Phelps, NY 14532
- Assists with lowering telephone bill, making it affordable for all customers.
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211 Life Line Finger Lakes
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4756 Lake Rd S, Brockport, NY 14420
*Offers free internet for 60 days to households with K-12 or college students.
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211 Life Line Finger Lakes
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100 West Dominick Street, Rome, NY 13440
Offers temporary help for individuals and families in need while they work towards self sufficiency. Will assist with security deposit or first month's rent, but not both.
Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance recipient may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.
Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their five-year limit of FA). Cash benefits are limited to two years in a recipient's lifetime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.
Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.
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211 Mid New York
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61 West Street, Ilion, NY 13357
Provides assistance with basic needs for individuals or families who have emergency need, including those who are homeless or at risk of being homeless. Services provided, as resources permit, include emergency rent payment assistance, local and long distance transit fare, prescription payment assistance, clothing, utility assistance, and baby formula.
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211 Mid New York
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4756 Lake Rd S, Brockport, NY 14420
- Offers a credit toward monthly residential voice service for eligible individuals.
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211 Life Line Finger Lakes
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Human Services Coaltion, 118 North Tioga St Suite #304, Ithaca City, NY 14850
Assist Tompkins county residents coming out of homelessness, up to $500 to cover expenses to furnish client's apartment and related needs. Household good purchases have a minimum of $100Expenses covered include: - Utility, Phone, or Internet Bill Assistance- Home-related appliances and repairs- Supplemental goods and services such as kitchen utensils, linens, toiletries,and other necessities for successful housing Basic Household Items- Appliances (microwave, blender, toaster, teapot, coffee maker, vacuum cleaner)-Kitchenware (plates, pots, pans, utensils, mugs, cups, glasses, measuring cups, cutting board, mixing bowls)- Linens (towels, sheets, blankets, comforter, pillows)- Bathroom items (shower curtains, shelving, supply holders, bathmat, plunger)- Cleaning Supplies (Cleaning spray, bleach, laundry detergent, floor cleaner, broom, mop, paper towels, sponges, trash bags)- Wifi routerBasic Needs Items Laundry Cards, Pantry Stock,Trash fees, Bus passes/taxi voucher Small repairs or fees Key fob replacement/Lock-out fee, Laundry cardApplication for assistance, click HERE *must be completed by HSC staff person, phone or in person
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211 Tompkins Cortland
Telephone Support Only, NY 00000-0000
Regulates electric, gas, steam, telecommunications/cable, and private water utilities in New York.
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211 Susquehanna UW Vestal
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247 Factory Street, Watertown, NY 13601
Provides financial and material support to individuals and families experiencing hardships. The program provides immediate assistant to those that lack essential recourses such as food, safe housing, clothing, hygiene and emergency supplies.
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211 Central New York
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73 Wright Circle, Auburn, NY 13021
- Provider of electricity, natural gas and energy services.* Provides advocacy and crisis intervention to customers having financial difficulties through the customer advocacy program.
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211 Life Line Finger Lakes