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Provides assistance to low income individuals and families who need help due to a financial hardship in an emergency situation. Assistance can be rent payment, utility bill payment, medication, automobile insurance payment, home repairs, etc.

211 Hudsson Valley / ADK

Provides emergency relief to help cover expenses such as utility bills, mortgage and rent payments, car payments and repairs, auto insurance, home repair, food and household supplies, medical bills and copayments. Also offers Holiday financial assistance.

211 Hudsson Valley / ADK

Provides assistance to Town of Islip families and singles who are homeless or at risk of being homeless. Offers assistance with rent and utility arrears, landlord tenant negotiation, legal services, housing relocation, ongoing case management and referral to additional community based services.

211 Hudsson Valley / ADK

Administers: public assistance Medicaid Food Stamps (SNAP) emergency assistance HEAP day care and employment services to help individuals become self sufficientCode Blue Housing Information- Starting on 11/3/2023 if the temperature or wind chill falls below 32 degrees, Cortland has opened two warming centersGrace & Holy Spirit Church, 13 Court St, M-F 4:30pm-8pm, Sat and Sun 8am-8pmThe Salvation Army, 138 S Main St back entrance, M-Sunday 8pm-8am

211 Tompkins Cortland

Update November 2025- The main UW 211 ALICE program is still out of funding, however we have received a small amount of funds for utility assistance only due to the delay in HEAP opening this year. We are able to provide assistance to ALICE eligible clients for one time NYSEG shut offs or propane/oil tank refills or wood/pellet deliveries. HEAP income guidelines apply for this specific assistance. Clients must still try other programs first before applying for ALICE. This is very limited funding, check back for updatesAssistance up to $500 for qualified households, types of assistance includes:Car RepairsCar Insurance- must have cancelation noticePhone Bills- must have shut off noticeUtility Bills-must have shut off noticeHealth InsuranceChildcare ExpensesBack Rent Assistance- must have eviction noticeClient must be ineligible for other local programs that already provide these services such as DSS, Catholic Charities, Robin Fund, INHS for rent assistance or repairs- will need to prove ineligibility for other programsIncome guidelines listed in eligibility section belowDocuments needed for verification:Documents to prove residency or employment in Tompkins County:- Valid NYS driver license with current address- utility or phone bill or other mail issued in past 30 daysDocumentation of income, examples include:-current paystub in last 30 days- benefit statement for Social Security, SSI or Unemployment- Current bank statement- self attestation formDocumentation of Need, examples:-notice of eviction from court-repair bill/estimate- utility bill/shutoff notice with date of termination- other statement ie insurance, childcare, etc*must include amount needed to avoid shutoff or cancellation* Document upload short url: 211tompkins.org/uploadmobile friendly, screenshots and pictures of the documents can be uploadedClick on the link HERE to begin the intake process MUST BE FILLED OUT BY LOCAL 2-1-1 STAFF:

211 Tompkins Cortland

Assist Tompkins county residents coming out of homelessness, up to $500 to cover expenses to furnish client's apartment and related needs. Household good purchases have a minimum of $100Expenses covered include: - Utility, Phone, or Internet Bill Assistance- Home-related appliances and repairs- Supplemental goods and services such as kitchen utensils, linens, toiletries,and other necessities for successful housing Basic Household Items- Appliances (microwave, blender, toaster, teapot, coffee maker, vacuum cleaner)-Kitchenware (plates, pots, pans, utensils, mugs, cups, glasses, measuring cups, cutting board, mixing bowls)- Linens (towels, sheets, blankets, comforter, pillows)- Bathroom items (shower curtains, shelving, supply holders, bathmat, plunger)- Cleaning Supplies (Cleaning spray, bleach, laundry detergent, floor cleaner, broom, mop, paper towels, sponges, trash bags)- Wifi routerBasic Needs Items Laundry Cards, Pantry Stock,Trash fees, Bus passes/taxi voucher Small repairs or fees Key fob replacement/Lock-out fee, Laundry cardApplication for assistance, click HERE *must be completed by HSC staff person, phone or in person

211 Tompkins Cortland

Update July 2024- The Samaritan Center has a NOEP coordinator that assists with SNAP eligibility and application.Referrals and assistance to low-income residents with urgent needs at its Ithaca offices and food pantries in Danby, Groton and Caroline.Free clothing, personal care products, linens, towels sheets and diapersAccepts gently used donations of bedding (sheets, blankets,etc.), towels and clean clothing for men, women and children, including shoes.Once-a-year emergency financial help when resources are available:Security deposits eligibility requirements:-Tompkins County resident moving within Tompkins County-Ineligible for Department of Social Services security deposit voucher-Family has not received security deposit funds in the past 5 years-Income must be less than 60% AMI guidelines-Assistance must be within the FMR guidelines for the unit size and household size-Application and approval process take about 2 weeks-Applicant can not reside in unit before approved inspection or application approvalUtilities- Must have shut-off notice and denial from DSS during HEAP (they are flexible w/ requiring DSS denial letters).Can do minimal fills for propane.Back rent - when funding is available (similar eligibility guidelines as security deposits program)Prescription medications (controlled substances not eligible)Transportation assistance - bus passes or gas vouchers for: education (semester long), employment (verification required-not to look for employment), or medical appointments within Tompkins County.Limited car repair funding available, applicant needs a quote and mechanic needs a W9. Applicant pays the difference for repairs beyond $500.Moving Assistance (limited funding)- Partnership with Reuse where CC refers to the ReMap program for store credit to get furniture, household goods, appliances, etc., and Reuse provides access to moving truck, driver and movers for up to 2 hours for one move per year.-Move must be within Tompkins County.-Low-income households (60% AMI guidelines)-The program doesn't have the capacity to go up and down multiple floors when moving items.-All items must be packed and prepped for moving.-Items can be moved to a storage facility rather than apartment, if there is not a new apartment lined up yet-Refer to the Samaritan Center for screening.Tompkins County site for:Fidelis, Child Health Plus, Medicaid, and Medicare applicationsFood Stamps screeningAnnual Winter Event "Share the Warmth": clothing drive gathers items at red collection bins throughout Tompkins County. Seeks donations of clean items in good condition (working zippers, no missing buttons, no spots/stains). Typically late November or Early December.

211 Tompkins Cortland

Questions about the Project SHARE Heating Fund: Can I apply for HEAP and the Project SHARE Heating Fund Yes. In fact you must apply for HEAP and all other grants before you apply for Project SHARE Heating Fund. When can I complete an application The Project SHARE Heating Fund begins accepting applications TBA What areas are covered by the fund The Project SHARE Heating Fund covers 45 counties in upstate New York. Who is eligible for Project SHARE Heating Fund Project SHARE Heating Fund is a payor of last resort. To be eligible for Project SHARE Heating Fund, an applicant must meet the following guidelines: - Client must have an active account with NYSEG or RG&E. - Client must have a energy emergency. - Client must meet the HEAP income guidelines, except: - Active military or well-discharged veterans regardless of income. Where can I apply for the Project SHARE Heating Fund You may apply at one of the locations listed. You must call for an appointment first, or call 1-800-599-4327 to apply by phone. (current locations will be added at a later date)Project Share is NOT county specific, ie resident of Tompkins county can apply in Cortland or Tioga county.

211 Tompkins Cortland

Customers who are hospitalized or who have an immediate member of the family in the hospital can have their bill due date extended for an additional 30 days.

211 Hudsson Valley / ADK

Provides New York State's low-income utility consumers with information, assistance, and advice about residential utility matters, as well as legal representation in electric, natural gas, telephone, and other utility related matters.

211 Hudsson Valley / ADK

The OTDA ERAP portal is only open to residents of counties/towns who have not spent their allocated ERAP funds. Suffolk and Nassau County residents are still eligible to apply with the exception of the Towns of Brookhaven and Babylon residents. Town of Islip, Hempstead, and Oyster Bay have a separate portal where residents can apply. Please note, households in any part of the state with income over 80 percent and up to 120 percent of area median income can still apply for state-funded emergency rental assistance. Although the eviction moratorium has been extended in New York until January 15, 2021, Long Island residents with rental and utility arrears should apply now for assistance before the funds run out. If you receive a decision on your ERAP application that you disagree with, make sure to appeal within thirty (30) days by calling 844-691-7368 or filling out the online form linked here https://nysrenthelp.otda.ny.gov/en/ . To apply and determine eligibility, visit the OTDA website here. Three communities on Long Island received funding for emergency rental assistance directly from the federal government opted to administer their own programs. Residents of the towns of Hempstead, Islip and Oyster Bay must apply with their local programs for emergency rental assistance and are ineligible for assistance from the state-administered Emergency Rental Assistance Program.

211 Hudsson Valley / ADK

Provides New Yorkers with online tools for getting information on New York State's programs and benefits. Allows users to screen for eligibility for benefits such as Temporary Assistance. Supplemental Nutrition Assistance (SNAP), Home Energy Assistance Program (HEAP) or Women, Infants, Children (WIC). Apply on the site for SNAP and HEAP.

211 Hudsson Valley / ADK

Free Services include: Homelessness Prevention Network, Case Management/Advocacy; Benefits Counseling; Employment Services; Landlord/Tenant Mediation; Community Referrals; and Financial assistance with rental and utility arrears for those who qualify.

211 Hudsson Valley / ADK

The purpose of the SAFE Program is to ensure that no senior goes without heat during the winter months by providing emergency oil deliveries. This home energy assistance program can help eligible Nassau County seniors access 100 gallons of fuel oil in an emergency. This assistance is offered only one time during a season. It helps to identify clients who need further case management or DSS assistance.

211 Hudsson Valley / ADK

Provides information workshops with regard to foreclosure prevention and one-on-one counseling for borrowers in foreclosure. Offers assistance in payments of mortgage, utility, property tax and water service. Services include negotionation with lenders, services for loan modifications, budget counseling, and legal services may be provided.

211 Hudsson Valley / ADK

consumer advocacy and education crisis intervention to customers with financial difficulties referrals to area financial assistance programs, weatherization, and conservation referrals information on energy assistance and friendly reminder programs, balanced billing and payment arrangements materials and training for human resource personnel on the Home Energy Fair Practices Act (HEFPA), NYSEG programs, electric and gas safety and energy conservationEnergy Assistance Programsto help eligible customers gain control of their energy bills, including bill credit/rate reduction, arrears forgiveness and reconnection fee waiver. Energy Assistance monthly bill credits for customers whose regular or emergency HEAP payments are applied to their accountsOctober 2024 Update: Please provide NYSEG customers with any inquires to NYSEG customer service at 800-572-1111 Monday-Friday 7am-7pm. If a customer advocate is needed the customer's account will be referred to the advocate.Please do not give NYSEG customers Marcy's direct phone number or email address.

211 Tompkins Cortland

The Home Energy Assistance Program (HEAP) can help eligible Nassau County seniors heat and cool their homes. If your are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.

211 Hudsson Valley / ADK

Federally funded program designed to help low-income households meet the high cost of home energy. Both those who pay separately for heating costs and households whose heat is included in their rent may be eligible for a one time regular benefit. Additionally, households with a heating emergency may also be eligible for an emergency benefit and and/or a Heating Equipment Repair/Replacement (HERR) benefit. The HEAP year generally begins in mid-November and closes in mid-March or when the program funding is exhausted. There is also a Clean and Tune benefit, which provide energy efficiency services to eligible households prior to the start of the heating season. Such Services may include the cleaning of primary heating equipment, minor repairs, installation of carbon monoxide detector, etc. A cooling component that assists medically needy households with the purchase of air conditioners may also be available during the warmer months. Most benefits are paid directly to the heating/utility vendor. The income guidelines and benefits amounts are subject to change on a yearly basis. Applications for Regular HEAP may be submitted online at myBenefits during the HEAP season. Applicants age 60 and over as well as those who are permanently disabled may apply for regular HEAP by mail to Nassau County Office for the Aging; 60 Charles Lindbergh Blvd. Uniondale, NY 11553; 516-227-7386. All others (including applicants age 60 and over or permanently disabled, with an emergency) may apply in person or by mail to: EAC Inc. 175 Fulton Avenue 4th Floor Hempstead, New York 11550 Phone 516-565-4327. Call for detailed information.

211 Hudsson Valley / ADK

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off. The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

211 Hudsson Valley / ADK

Offers an Income eligibly program for heating and cooling. Services include: One Heating Benefit to help pay for heating a home; Heating Equipment Repair or Replacement Benefit; Clean and Tune Benefit and One Cooling Benefit per year to purchase and installation of an air conditioner or fan to help cool a home. Call for detailed information.

211 Hudsson Valley / ADK

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.” The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

211 Hudsson Valley / ADK

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.” The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

211 Hudsson Valley / ADK

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off. The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

211 Hudsson Valley / ADK

The Low-Income Home Energy Assistance Program (HEAP) is a Federally funded program that assists eligible households in meeting their home energy needs. If eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off. The 2024-2025 Regular HEAP benefit opened on November 1, 2024. The 2024-2025 First and Second Emergency is scheduled to open January 2, 2025. The 2024-2025 Heating Equipment Repair and Replacement benefit opened on October 1, 2024. The 2024-2025 HEAP Clean and Tune benefit opened on October 1, 2024. The 2024-2025 Cooling Assistance Benefit is schedule to open on April 15, 2025.

211 Hudsson Valley / ADK

Provides community outreach centers throughout the county to meets the needs of individuals and families in need. Each center provides basic needs services along with benefits assistance. Services include food pantries, emergency housing assistance, family services to promote self-reliance and prevent future crisis. HEAP application assistance. Coordinates Medical Transportation.

211 Hudsson Valley / ADK