* Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Safeguards the rights of health care consumers statewide through investigation of and enforcement against insurers, providers, drug companies, and other individuals and entities that engage in fraudulent, misleading, deceptive, or illegal practices in the health care market. Offers a toll-free Healthcare Helpline which provides information and assistance to help resolve consumer health-related complaints and make sure consumers and patients get access to the health care they are entitled to. Can help consumers to: - Challenge health insurers that won’t cover their provider costs - Navigate the complex health care system - Target health care organizations that have fraudulent, misleading, or deceptive practices Also educates New Yorkers about the rights and protections they have available to them under the Managed Care Bill of Rights and other health and consumer protection laws, and advocates for legislation and policy initiatives to enhance the rights of health care consumers and their ability to access quality, affordable care in New York State.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Aids residents who have complaints of of health and home care facilities, including investigating such complaints once they are filed.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.