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846 County Road 59, 5 Park Place, Cambridge, NY 12816
Staff and trained volunteers of the Ombudsman receive, investigate and resolve concerns of, or on behalf of the residents of long-term care facilities. Ombudsmen from Catholic Charities visit the facilities regularly to monitor the quality of care, assist residents in understanding and exercising their rights, assure care with dignity and respect, and encourage residents to express their opinions.
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211 North East New York
21 Lincoln Street, Auburn, NY 13021
Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.
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211 Mid New York
1600 7th Avenue, Troy, NY 12180
Provides advocacy and resources for clients in nursing homes, assisted living and adult care facilities and their families.
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211 North East New York
1900 S Clinton Avenue, Rochester, NY 14618
  • Mediates patient care issues in long-term care facilities trained, independent volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents concerns and problems.
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211 Life Line Finger Lakes
131 Genesee Street, Utica, NY 13503
  • Working to resolve problems and improve the care of individual residents, while working to bring about change to improve care. AN OMBUDSMAN:
    • Will listen to residents' concerns, comments, and opinions.
    • Will advocate to ensure the highest quality of care for residents of long term care facilities.
    • Will work to resolve conflicts between residents and the long term care facility and help to develop collaborative solutions and resolve resident related concerns with the long term care facility.
    • Will investigate complaints and make appropriate referrals.
    • Will analyze, comment on and monitor the development and implementation of Federal, State and local laws pertaining to the residents of long term care facilities.
    • Will educate residents, family members and staff about resident's rights and available resources.
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211 Mid New York
609 E Main St, Ste 11, Endicott, NY 13760
Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes. Advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.
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211 Susquehanna UW Vestal
44 Hawley St Rm 17 Fl, Binghamton, NY 13901
Offers tips for seniors and their loved ones to avoid fraud and abuse. Speakers are available to educate the public about issues like consumer frauds, senior scams, internet safety, civil and labor rights.Please report suspected neglect or abuse of nursing home residents to the NYS Department of Health Nursing Home Complaint hotline 888-201-4563 and to the Attorney General's Office at 800-771-7755. Suspected abuse can also be reported online through a form.
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211 Susquehanna UW Vestal
500 State Street, Ogdensburg, NY 13669
Advocates for residents of nursing homes, assisted living, and other licensed adult care homes by investigating and resolving complaints made by or on behalf of residents.
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211 Central New York
2465 Bonadent Drive, Suite 4, Waterloo, NY 13165
  • Offers information/referral and assistance programs for senior citizens with Advocacy Nutrition program Case management Dial-a-friend Long term care ombudsman Income tax counseling Loan closet Emergency response program Home delivered meals* Offers home energy assistance program (HEAP) assistance with gas and electric bills.* Offers the expanded in-home services for the elderly program. Cost-sharing home care for functionally impaired elderly In-home assessment Case management Homemaker/personal care aide services Housekeeping/chore services* Offers transportation assistance.* Offers home repair.* Offers legal services.
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211 Life Line Finger Lakes
Call
3 Pulteney Square E, Bath, NY 14810
The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.
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Finger Lakes Region 211
What's Here
1 Park Ln, Corning, NY 14830
Provides advocacy for residents and their families of long term care facilities, skilled nursing and adult care homes. Certified volunteer ombudsmen help residents and families to understand their rights for quality of care, also helps resolve complaints, and works toward improvements for all residence.
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Finger Lakes Region 211
3 Pulteney Square E, Bath, NY 14810
Provides advocacy for residents and their families of long term care facilities, skilled nursing and adult care homes. Certified volunteer ombudsmen help residents and families to understand their rights for quality of care, also helps resolve complaints, and works toward improvements for all residence.
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Finger Lakes Region 211
271 E First Street, Corning, NY 14830
Advocates for residents of nursing homes, assisted living facilities and adult care homes. Ombudsmen visit long-term care facilities, build relationships with residents, and give them a voice. Ombudsmen help people understand their rights; address issues that could impact health, safety and quality of life; and investigate complaints.
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Finger Lakes Region 211
20 Broadway Mall, Hornell, NY 14843
The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.
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Finger Lakes Region 211
What's Here
271 E First Street, Corning, NY 14830
Advocates for residents of nursing homes, assisted living facilities and adult care homes. Ombudsmen visit long-term care facilities, build relationships with residents, and give them a voice. Ombudsmen help people understand their rights; address issues that could impact health, safety and quality of life; and investigate complaints.
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Finger Lakes Region 211
84 Schuyler Street, Belmont, NY 14813
Advocates for residents of nursing homes, assisted living facilities and adult care homes. Ombudsmen visit long-term care facilities, build relationships with residents, and give them a voice. Ombudsmen help people understand their rights; address issues that could impact health, safety and quality of life; and investigate complaints.
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Finger Lakes Region 211
1 Park Ln, Corning, NY 14830
The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.
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Finger Lakes Region 211
What's Here
214 West Mlk Jr/state Street, Ithaca City, NY 14850
Trained, certified volunteers advocate for residents living in assisted living, nursing homes and adult care residences. represent the NY State Ombudsman and follow defined policy and procedure respect the wishes of residents and act on their behalf when authorized by the resident listen, mediate, negotiate, facilitate and propose solutions help residents, friends, and families to understand the long term care system and regulations help with residents' concerns for their care and rights, personal and financial issues, food service, administrative policies, medical services, resident/staff misunderstandings
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211 Tompkins Cortland
1607 Genesee Street, Utica, NY 13503

* Offers the following services:

  • Adult Day Services - Provides nutritious meals, social programing, supervision, personal care services, community outings, assistance with activities of daily living and door to door transportation (Oneida and parts of Herkimer counties only).
  • In-Home Companion Care - Offers companionship and assistance with everyday activities.
  • Caregiver Services - Provides community education, information, and referral for caregivers of the disabled or elderly.
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211 Mid New York
1972 Boston Road, Chittenango, NY 13037
Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.
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211 Mid New York
Creekside Plaza, 293 State Route 104, Oswego, NY 13126
Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.
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211 Mid New York
5520 Jackson Street, Lowville, NY 13367
Advocates for residents of nursing homes, assisted living, and other licensed adult care homes by investigating and resolving complaints made by or on behalf of residents.
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211 Central New York
110 Old Route 6, Building 1, Carmel Hamlet, NY 10512
Advocates for the rights and concerns of seniors who are residents of local nursing or assisted living facilities, or adult homes, when they or their families are concerned about situations or issues which have arisen while in their care.
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211 Hudsson Valley / ADK
355 West Main Street, Malone, NY 12953
Investigates complaints, reports findings, and mediates for individuals who are receiving long-term care in nursing homes or other adult care facilities who are having problems with services or staff, and have been ignored by the facility management.
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211 Hudsson Valley / ADK