Advocates for residents of nursing homes, assisted living facilities and adult care homes. Ombudsmen visit long-term care facilities, build relationships with residents, and give them a voice. Ombudsmen help people understand their rights; address issues that could impact health, safety and quality of life; and investigate complaints.

Advocates for the rights and concerns of seniors who are residents of local nursing or assisted living facilities, or adult homes, when they or their families are concerned about situations or issues which have arisen while in their care.

* Offers the following services:

• Adult Day Services - Provides nutritious meals, social programing, supervision, personal care services, community outings, assistance with activities of daily living and door to door transportation (Oneida and parts of Herkimer counties only).
• In-Home Companion Care - Offers companionship and assistance with everyday activities.
• Caregiver Services - Provides community education, information, and referral for caregivers of the disabled or elderly.
• Ombudsman Services - Provides information and advice to Nursing Facility residents who have issues with their services.
• Open Doors Transition Program - Informs Nursing Home residents of community based living options and explains transition process.

Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.

Advocates for residents of nursing homes, assisted living, and other licensed adult care homes by investigating and resolving complaints made by or on behalf of residents.

Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.

* Offers information/referral and assistance programs for senior citizens with Advocacy Nutrition program Case management Dial-a-friend Long term care ombudsman Income tax counseling Loan closet Emergency response program Home delivered meals* Offers home energy assistance program (HEAP) assistance with gas and electric bills.* Offers the expanded in-home services for the elderly program. Cost-sharing home care for functionally impaired elderly In-home assessment Case management Homemaker/personal care aide services Housekeeping/chore services* Offers transportation assistance.* Offers home repair.* Offers legal services.

Advocates for residents of nursing homes, assisted living, and other licensed adult care homes by investigating and resolving complaints made by or on behalf of residents.

Offers free information and guidance on many long term care options and services available to Tioga County residents.

Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.

Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.

Provides advocacy and resources for older adults and persons with disabilities who lives in nursing homes, assisted living, and other licensed adult care homes as well as behavioral health services.

Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.

The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.

Provides advocacy for residents and their families of long term care facilities, skilled nursing and adult care homes. Certified volunteer ombudsmen help residents and families to understand their rights for quality of care, also helps resolve complaints, and works toward improvements for all residence.

Advocates to protect the rights and improve the quality of life of long term care residents in Suffolk's nursing and adult homes and assisted living facilities. This is done through case advocacy, legislative change and constructive reform of long term care.

The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.

Provides advocacy for residents and their families of long term care facilities, skilled nursing and adult care homes. Certified volunteer ombudsmen help residents and families to understand their rights for quality of care, also helps resolve complaints, and works toward improvements for all residence.

Advocates for residents of nursing homes, assisted living facilities and adult care homes. Ombudsmen visit long-term care facilities, build relationships with residents, and give them a voice. Ombudsmen help people understand their rights; address issues that could impact health, safety and quality of life; and investigate complaints.

* Working to resolve problems and improve the care of individual residents, while working to bring about change to improve care. AN OMBUDSMAN:

• Will listen to residents' concerns, comments, and opinions.
• Will advocate to ensure the highest quality of care for residents of long term care facilities.
• Will work to resolve conflicts between residents and the long term care facility and help to develop collaborative solutions and resolve resident related concerns with the long term care facility.
• Will investigate complaints and make appropriate referrals.
• Will analyze, comment on and monitor the development and implementation of Federal, State and local laws pertaining to the residents of long term care facilities.
• Will educate residents, family members and staff about resident's rights and available resources.

Offers tips for seniors and their loved ones to avoid fraud and abuse. Speakers are available to educate the public about issues like consumer frauds, senior scams, internet safety, civil and labor rights.Please report suspected neglect or abuse of nursing home residents to the NYS Department of Health Nursing Home Complaint hotline 888-201-4563 and to the Attorney General's Office at 800-771-7755. Suspected abuse can also be reported online through a form.

Plans and provides programs and services based on current and expected trends and community needs.The agency has addressed such issues as: the growing frail population individuals and families caring for older family members developmentally disabled older adults housingPublications include: "Be Active Your Way" exercise directory Cortland County Housing Guide Information and Assistance Service Directory Directory of Long Term Care Services in Cortland CountyLong Term Care Ombudsmen Services for Cortland county are provided by ARISE, contact # 315-671-5108. Ombudsmen advocate for the rights of people living in skilled nursing or assisted living facilities

Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes. Advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.

* Mediates patient care issues in long-term care facilities trained, independent volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents concerns and problems.

Provides seniors with a trusted source to contact about their personal concerns. Provides advocacy and resources for residents who live in nursing homes, assisted living, and licensed family-type homes throughout Erie, Niagara, Chautauqua, and Cattaraugus Counties. Sometimes an extra voice is needed to address concerns. Volunteer ombudsmen will assist residents to understand and exercise their rights to promote dignity and quality of life in long-term care facilities. Volunteer opportunities are available for those who work in professional fields and for recent retirees.