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Provides Spanish-speaking individuals with confidential interpretation in a variety of medical and mental health settings, such as intake interviews, medical counseling visits, exams, surgical procedures, and emergencies. Translates all forms and documents, including certificates, flyers/brochures, web sites, and personal, legal, health, corporate, and governmental documents.

Provides cross-cutting support to other departments in the form of community engagement, provides immigration resource support by pointing out services to the refugee and immigrant population, connects clients to job training and opportunities through the ON-RAMP program and provide services to the older refugee populations including citizenship and naturalization help, social events and identifying services they may need.

Provides case management for self-sufficiency promotion via help with paperwork, phone calls, appointment scheduling, housing assistance and referrals, family crisis intervention, document interpretation/translation, mediation, and community resource referrals. Employment assessment and placement, applying for social service benefits, and referrals are also offered.

Provides resettlement services such as airport reception, housing assistance, setting up first health appointments, enrolling into eligible public assistance programs, enrolling children into school, enrolling adult into ENL or ESL classes.