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NYSEG customer contact to assist with resolving problems paying NYSEG bill.Special Protections may apply if:1) serious medical condition or life-sustaining equipment in household2) member of household in hospital (must file application "One Less Worry")3) all members of household blind, disabled, or 62+ yrs (will be contacted before shut-off.)Must talk to customer advocate located in their county.Extended Outage Relief Applicationhttps://www.nyseg.com/support/contactus/submit-claim

Provides negotiated budget agreements and direct payments to landlords, utility companies, and pharmacies along with trouble-shooting to help people avert eviction, utility shut-off, hunger or medicine shortage. Also provides guidance on household budgeting and energy conservation and information and referrals to other agencies that might best assist with a client’s needs, including assistance with applying for HEAP or other benefits as eligible.

consumer advocacy and education crisis intervention to customers with financial difficulties referrals to area financial assistance programs, weatherization, and conservation referrals information on energy assistance and friendly reminder programs, balanced billing and payment arrangements materials and training for human resource personnel on the Home Energy Fair Practices Act (HEFPA), NYSEG programs, electric and gas safety and energy conservationEnergy Assistance Programsto help eligible customers gain control of their energy bills, including bill credit/rate reduction, arrears forgiveness and reconnection fee waiver. Energy Assistance monthly bill credits for customers whose regular or emergency HEAP payments are applied to their accountsOctober 2024 Update: Please provide NYSEG customers with any inquires to NYSEG customer service at 800-572-1111 Monday-Friday 7am-7pm. If a customer advocate is needed the customer's account will be referred to the advocate.Please do not give NYSEG customers Marcy's direct phone number or email address.

Assists individuals and families who are at risk of homelessness due to an eviction notice or utility issues or help in avoiding foreclosure. Services include landlord mediation, utility company mediation, referrals, access to safe and affordable transitional housing. Households are counseled on restructuring debt, establishing reinstatement plans, foreclosure prevention strategies, loan forbearance, management of household finances, obtaining rental subsidies, landlord and renter rights, the eviction process and locating alternative housing. Financial assistance also consists of security deposit assistance, rent payment assistance, and assistance with back utilities and back rent. Transitional housing is located in Almond and is only for individuals or families who are facing homelessness.

Provides negotiated budget agreements and direct payments to landlords, utility companies, and pharmacies along with trouble-shooting to help people avert eviction, utility shut-off, hunger or medicine shortage. Also provides guidance on household budgeting and energy conservation and information and referrals to other agencies that might best assist with a client’s needs, including assistance with applying for HEAP or other benefits as eligible.

Provides free information, referrals, advice, and representation to people who have received utility disconnect notices, whose utility has already been disconnected, who have been denied Emergency Utility Assistance or HEAP through ECDSS, or who have another utility related issue. If denied, applicants should get their denial in writing then call the Utility Disconnection Hotline for possible representation. The applicant has 60 days from the date of denial to request a Fair Hearing.

Village services

Provides mediation assistance to help individuals work with utility companies to avoid shut-offs. This program offers no monetary assistance.