* Provides one-on-one assistance with a professional case manager to help patients, caregivers or providers resolve healthcare issues.

Provides advocacy and resources for older adults and persons with disabilities who lives in nursing homes, assisted living, and other licensed adult care homes as well as behavioral health services.

* Provides one-on-one assistance with a professional case manager to help patients, caregiver, or providers resolve healthcare issues relating to access or barriers to care, insurance related issues, disability eligibility, and connection to practical and financial resources

* Offers Medicare case reviews including: Medicare Discharge Appeals: Helps Medicare beneficiaries file an appeal to dispute their discharge from a hospital or other healthcare setting. Quality of Care Complaints: Provides case review services on behalf of Medicare beneficiaries who wish to file a formal complaint about the quality of their care. Immediate Advocacy: Helps Medicare beneficiaries resolve issues relating to their care.

Offers legal counseling and representation for people with physical, mental or developmental disabilities who have been victims of abuse, neglect or violated rights.

Works to addresses the patient's rights issues for seniors when there are patient-right related problems, such as being denied admission to a hospital, an unsafe transfer, premature discharge from a hospital, poor discharge planning, poor quality of care, or lack of post-hospitalization care.

Provides assistance and advocacy for individuals who have questions, concerns and grievances with alcohol or drug treatment professionals or programs.

Offers a two hour training session for patients or advocates to help prepare individuals for hospitalization, understand the healthcare system and cope with a medical diagnosis. Call for more information.

A national organization that serves as a liaison between the patient and their insurer, employer and/or creditors to resolve insurance, job discrimination and/or debt crisis matters relative to their diagnosis. Seeks to safeguard patients through mediation assuring access to care, maintenance of employment and preservation of financial stability. Provides legal consultation and referral services for patients facing denial of insurance coverage, employment discrimination and need for negotiating support with public assistance programs. In situations of health crisis, careworkers offer free help in resolving issues. Website offers online request-for-help capability and has a directory of prescription drug patient assistance programs that offer medicines free of charge to physicians whose patients might not otherwise have access to necessary medicine.

Provides specially trained volunteers (ombudsman) who work to resolve complaints on behalf of residents of long-term care facilities, assist in the protection of their rights, assist family members, encourage participation in resident councils, and establish good working relations with the facility's administration and staff. Volunteers make regular visits to assigned facilities and are available to residents and family members who have questions or concerns. Volunteers are professionally supervised, and trained.

The Long-Term Care Ombudsman Program is an advocate and resource for persons who reside in long-term care facilities such as nursing homes, assisted living facilities and adult homes. They protect patient rights, work to improve residents' quality of life and advocate for change. Volunteers are trained to work as resident advocates, who in turn work with residents, family members and facility staff.

Assist individuals with mental illness and their families to know their rights with respect to medical and social services systems. Also helps with referrals to the various mental illness support groups that are available.

Offers information about patient rights when hospitalized, medical records review for quality of care and other information regarding health care through Medicare and Medicaid programs, including Medicaid fraud.

A national organization that serves as a liaison between the patient and their insurer, employer and/or creditors to resolve insurance, job discrimination and/or debt crisis matters relative to their diagnosis. Seeks to safeguard patients through mediation assuring access to care, maintenance of employment and preservation of financial stability. Provides legal consultation and referral services for patients facing denial of insurance coverage, employment discrimination and need for negotiating support with public assistance programs. In situations of health crisis, care workers offer free help in resolving issues. Website offers online request-for-help capability and has a directory of prescription drug patient assistance programs that offer medicines free of charge to physicians whose patients might not otherwise have access to necessary medicine.

* Offers a 24 hour Helpline that provides reliable information and support to people with memory loss, as well as, caregivers, health care professionals, and the public.* Offers free community education courses on Alzheimer's disease. * Provides social activities to encourage individuals with Alzheimer's disease to continue engaging in the activities they enjoy. * Offers care consultation that provides needs assessment, planning and problem solving, plan development and support.* Provides education regarding prevention of wandering.

Offers tips for seniors and their loved ones to avoid fraud and abuse. Speakers are available to educate the public about issues like consumer frauds, senior scams, internet safety, civil and labor rights.Please report suspected neglect or abuse of nursing home residents to the NYS Department of Health Nursing Home Complaint hotline 888-201-4563 and to the Attorney General's Office at 800-771-7755. Suspected abuse can also be reported online through a form.

Provides assistance and advocacy for individuals who have questions, concerns and grievances with alcohol or drug treatment professionals or programs.

Provides information on mental health patient rights and gives referrals based on the needs of the individual.

Provides education and advocacy services for people affected by epilepsy and seizure disorders.

Advocates for the rights and concerns of seniors who are residents of local nursing or assisted living facilities, or adult homes, when they or their families are concerned about situations or issues which have arisen while in their care.

Works to addresses the patient's rights issues for seniors when there are patient-right related problems, such as being denied admission to a hospital, an unsafe transfer, premature discharge from a hospital, poor discharge planning, poor quality of care, or lack of post-hospitalization care.

Provides free legal representation in eight Western New York counties in the areas of: - Assisted Living - Evictions - Consumer Protection - Elder Abuse Prevention - Foreclosure Prevention - Health Care Advocacy - Housing - Income Maintenance - Substituted Decision Making - Western New York Coalition Pooled Trust

Provides information and resources to assist consumers regarding unresolved issues concerning a hospital stay, nursing facility, or home nursing care. Assistance is case specific. Also provides a description of regulatory over-sight structure of assisted living housing and programs. Does analysis of demographic information and service utilization patterns. Offers such information for program development and planning, offers recommendations for resident health and safety quality of care, options for developments, and program financing.