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Processes consumer complaints against insurance companies, agents, brokers and adjusters, answers inquiries concerning insurance and performs certain investigative activities. Conducts investigations, gathers evidence and effects arrests for insurance frauds and related crimes. Educate and protect users of financial products and services, and ensures that users are provided with timely, accurate and understandable information.

The Office of the Flood Insurance Advocate advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the National Flood Insurance Program. If your have utilized existing resources (insurance agent, National Flood Insurance Program (NFIP) insurance company and/or the NFIP Help Center) and are still frustrated and confused, request assistance from the Office of the Flood Insurance Advocate on the issue you have been unable to resolve. Visit the OFIA's webpage at www.fema.gov/flood-insurance-reform-flood-insurance-advocate where your may submit questions and inquiries via the "Ask a Question" Link. An Advocate Representative will respond as soon as possible with additional information on how the questions or concerns will be handled. Online questionnaire only.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.

Insurance claims, complaints and fraud reporting. Conducts investigations, gathers evidence and effects arrests for insurance frauds and related crimes.Fraud can be reported by phone, by mail, by fax, or online.

* Provides a hotline to receive complaints about consumers' health insurance.

* Offers consumer protection against insurance fraud or unethical behavior.

* Offers consumer protection against insurance fraud or unethical behavior.

helps consumers with problems with health maintenance organizations (HMOs), services, payments, prescriptions, etc. information about filing grievances against managed care organizations, Medicare and Medicaid links to New York State websites for complaints against doctors

* New York State hotline to receive complaints about consumers' health insurance.
Phone automatically rings into the office closest to the caller.

Processes consumer complaints against insurance companies, agents, brokers and adjusters, answers inquiries concerning insurance and performs certain investigative activities. Conducts investigations, gathers evidence and effects arrests for insurance frauds and related crimes. Educate and protect users of financial products and services, and ensures that users are provided with timely, accurate and understandable information.

Provides assistance for consumers who want to register complaints regarding quality of care received by medical professionals.

Safeguards the rights of health care consumers statewide through investigation of and enforcement against insurers, providers, drug companies, and other individuals and entities that engage in fraudulent, misleading, deceptive, or illegal practices in the health care market. Offers a toll-free Healthcare Helpline which provides information and assistance to help resolve consumer health-related complaints and make sure consumers and patients get access to the health care they are entitled to. Can help consumers to: - Challenge health insurers that won’t cover their provider costs - Navigate the complex health care system - Target health care organizations that have fraudulent, misleading, or deceptive practices Also educates New Yorkers about the rights and protections they have available to them under the Managed Care Bill of Rights and other health and consumer protection laws, and advocates for legislation and policy initiatives to enhance the rights of health care consumers and their ability to access quality, affordable care in New York State.

CHAMP is designed to help individuals and their families resolve issues in accessing substance use disorder and mental health services.

CHAMP is designed to help individuals and their families resolve issues in accessing substance use disordCHAMP is designed to help individuals and their families resolve issues in accessing substance use disorder and mental health services.er and mental health services.

Free, confidential, individual counseling and educational community presentations to consumers, small businesses, advocates and providers services to Tompkins County residents and small businesses.INDIVIDUAL ASSISTANCE, based on individual's or family's circumstances, can help with: information on health coverage, finding affordable or subsidized health coverage and enrolling/renewing/switching coverage and health plans accessing medical services, selecting a primary care provider (PCP), obtaining referrals for specialists and requesting out-of-network providers locating financial assistance or charity care to help pay medical bills navigating authorization/denials of coverage, medical services, re-certification and exemptions negotiating claim disputes, fair hearings, complaints, appeals resolving billing issues explaining COBRA continuation health coverageCOMMUNITY PRESENTATIONS and TRAININGSFree sessions to raise awareness of health care issues and educate New York residents about their rights in the health care. Call 607-273-8686.The Community Health Advocate program is a project of the Community Service Society.

* Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Processes applications for a variety of health insurance programs.